Sea Logistics Customer Care Specialist


Company:	Kuehne + Nagel
Salary:	Not specified
Hours:	Full-time
Location:	Glagow, PA1 1JS
Job type:	Permanent
Posting date:	14 Aug 2026
Closing date:	13 Sept 2026

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Summary

Kühne + Nagel (AG & Co.) KG

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The Customer Care Specialist (Import) serves as the primary point of contact for import customers, ensuring excellent service throughout the shipment lifecycle and acts as liaison between customers, sales, overseas offices and operational teams.

How you create impact

- Manage customer relationships and import enquiries.

- Coordinate with operational teams, carriers and overseas offices.

- Monitor shipments and communicate updates and exceptions.

- Resolve customer issues and provide solutions.

- Support customer retention and satisfaction.

- Maintain customer records, SOPs and CRM updates.

- Collaborate with sales teams on growth opportunities.

- Ensure compliance with company procedures and regulations.

What we would like you to bring

- Experience in freight forwarding, logistics or supply chain operations.

- Strong customer service and communication skills.

- Ability to manage multiple priorities.

- Good problem-solving and analytical skills.

- Proficiency in Microsoft Office, especially Excel and Outlook.

- Knowledge of Incoterms and international shipping processes preferred.

What's in it for you

If you would like to become a valued member of our team, we will make sure that you’re rewarded for your commitment and expertise. You can join the contributory Kuehne+Nagel pension plan and enjoy our Route 2 Rewards scheme, which offers everything from discounts, benefit information, recognition and its own wellbeing centre. We care for our colleagues (and their immediate family) with our employee assistance programme providing access to 24/7 GP, legal and financial advice along with mental health counselling. All of this to help you live a happier and healthier life. As proud holders of the Gold Covenant, we are a forces-friendly employer who recognise the skills, expertise and value service leavers bring to our organisation.

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