Team Leader, Inbound call centre


Company:	WILREC Ltd
Salary:	£35,000 - £40,000
Hours:	Full-time
Location:	reigate, RH2 8LB
Working pattern:	On-site
Job type:	Permanent
Posting date:	14 Aug 2026
Closing date:	13 Sept 2026

Apply for this job

Summary

Despatch Team Leader

Location: Reigate

35 to 40k per annum (dependent on experience)

Job Type: Full-time, Permanent Mon-Fri, office based

This leading, fast-growing property maintenance specialist serving residential clients across Surrey and the South East is looking for a despatch team leader to run a small team on an inbound call centre. this company prides its self on rapid response times, exceptional customer service, and fixing issues right the first time. They are looking for an energetic, organized, and resilient Despatch Team Leader to maintain a high standard. If you thrive in a fast-paced environment and love solving logistical puzzles, we want to hear from you!

The Role: As a Despatch Team Leader, you will be the engine room of our daily operations. You will manage a team of call handlers and dispatchers, ensuring our fleet of trades operatives are routed efficiently across Surrey and neighbouring counties roads to reach our customers quickly.

Key Responsibilities: Lead & Inspire: Supervise, coach, and support a small team of dispatchers and call handlers to meet daily service targets. Smart Scheduling: Dynamically allocate emergencies and routine maintenance tasks to the right engineers based on skills and location.

Route Optimisation: Use live tracking software to minimize travel times around Surrey’s major routes (A3, M25, A31) and maximize engineer productivity. Bridge the Gap: Act as the main point of contact between our field engineers and the call centre to resolve on-site delays or parts issues.Customer Care: Step in to handle complex customer escalations, ensuring a professional and reassuring resolution during stressful home emergencies.What We Are Looking For:

Apply for this job