Reception Care Navigator
| Company: | NHS Jobs |
|---|---|
| Salary: | £12.75 |
| Hours: | Full-time |
| Location: | Gateshead, NE8 2UR |
| Job type: | Permanent |
| Posting date: | 14 Aug 2026 |
| Closing date: | 23 Aug 2026 |
Summary
The main purpose of the job is to provide reception and administrative support to the GP Practice to ensure the medical and nursing staff can provide an effective, efficient and caring service to the practice population. MAJOR DUTIES AND RESPONSIBILITIES Carry out recall for patients with long term conditions including patients with complex care needs and learning disabilities. Asist with administration aspect of setting up and booking COVID and flu clinics. Ensure efficient operation of the appointment system and monitor the flow of patients into consulting and treatment rooms. Explain practice arrangements and formal requirements to new patients, and those seeking temporary cover. Ensure registration procedures are completed. Respond to all queries and requests for assistance from patients and other visitors. Take and process requests for repeat prescriptions. Ensure that the patient is aware of when the prescription will be ready for collection. Using a triage system to signpost patient to services and clinicians that will meet their needs. Manage eConsults and practice email. Receive and make calls as required. Divert calls and take messages as appropriate. Open up the premises at the start of day and make all necessary preparation to receive patients. Ensure that the system is operational at the beginning of each day. Scan and clinical coding of hospital letters and other correspondence. Any other duties the management feel appropriate to the role. ADDITIONAL REQUIREMENTS OF THE POST An understanding, acceptance and adherence to the need for strict confidentiality. An ability to use own judgement, resourcefulness, common sense, and local knowledge to respond to patients' enquiries and requests. Keyboard skills necessary to undertake responsibilities involving use of the practice's clinical computer system. Needs to work effectively as a member of the Reception team, other Practice members and the wider primary healthcare team. High degree of flexibility in hours worked required. Work additional shifts to cover staff absence and attend staff meetings outside of normal working hours. To assist in maintaining their own and others health and safety. To support the equality, diversity and right of patients, carers and colleagues.