Medicines Counter Assistant


Company:	NHS Jobs
Salary:	£12.71
Hours:	Full-time
Location:	Leicester, LE5 4PW
Job type:	Permanent
Posting date:	14 Aug 2026
Closing date:	27 Aug 2026

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Summary

Key Responsibilities: Prescription & Patient Management: Process prescriptions efficiently while liaising professionally with patients, representatives, and hospital staff face-to-face, via phone, or electronically. Gather essential data for safe dispensing and work strictly within your defined competence, escalating queries to the pharmacy team according to SOPs. Point of Sale & Counselling: Securely handle cash and electronic transactions, verifying fee exemptions. Issue dispensed medications and offer accurate patient counselling under the direct supervision of the Responsible Pharmacist. Immediately report potential issues like drug interactions, compliance barriers, or safety concerns. Maintain clear transactional records and file prescriptions correctly. Over-the-Counter (OTC) Sales: Guide customers on symptoms and products safely. Complete a recognised Medicines Counter Assistant training course to maintain current retail and OTC knowledge. Make appropriate clinical referrals to the Pharmacist when required. Stock & Retail Operations: Manage cash operations and cashing up accurately. Order retail goods and optimise stock management by conducting regular date checks. Review demand trends to maintain balanced stock, identifying and reporting short shelf-life or slow-moving items to the manager. Merchandising: Ensure the retail space remains tidy, priced accurately, and professional.

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