Practice Care Navigator
| Company: | NHS Jobs |
|---|---|
| Salary: | £13.03 |
| Hours: | Full-time |
| Location: | Holloway, N7 8EG |
| Job type: | Contract |
| Posting date: | 14 Aug 2026 |
| Closing date: | 28 Aug 2026 |
Summary
Offer a welcoming and professional first point of contact for patients, visitors, and telephone callers Maintain and monitor the Practice appointments system Process personal and telephone requests for appointments, visits and telephone consultations and ensure callers are directed to the appropriate healthcare professional Process and distribute incoming (and outgoing) mail, take messages, and provide general administrative support Process repeat prescriptions in accordance with Practice guidelines Perform data entry, filing, and other clerical duties as required Maintain organization and tidiness of the reception area Work with the Triage GP to contact patients, arrange ongoing care, and complete administrative tasks Manage the Practice's electronic, paper, and telephone communications effectively and efficiently Liaise with patients about their management plans under clinician supervision Provide word processing support for clinicians, including letters, reports, and referrals Support operational and quality improvement initiatives, such as QOF, DES, and LCS targets Cover for members of the reception and admin team during leave or absence Adhere to practice policies, standards, and legislation regarding information governance, confidentiality, and patient rights Confidentiality In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters.They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their careers, Practice staff and other healthcare workers.They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential. Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data Health & Safety The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include: Using personal security systems within the workplace according to Practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards Reporting potential risks identified Equality and Diversity: The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights. Personal/Professional Development: The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work