Workflow Co-Ordinator (Clinical)


Company:	NHS Jobs
Salary:	£28,392 - £31,157
Hours:	Full-time
Location:	Basildon, SS14 3RR
Job type:	Permanent
Posting date:	14 Aug 2026
Closing date:	25 Aug 2026

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Summary

Detailed job description and main responsibilities The Workflow Coordinator will work as an integral member of the Basildon and Wickford Integrated Community Team, providing comprehensive coordination and administrative support across a range of clinical and operational functions. The role is central to ensuring effective referral management, workflow and care coordination within adult community health services. The post holder will coordinate and monitor referrals received by the service, ensuring they are appropriately managed, allocated and actioned in collaboration with clinical colleagues. They will work closely with Operational Leads, Clinical Leads, Community Teams and Complex Case Managers to support timely assessments, interventions and follow-up care, helping to optimise patient outcomes and reduce avoidable hospital admissions. A key aspect of the role involves coordinating multidisciplinary team and case management meetings. Responsibilities include scheduling meetings across GP practices and partner organisations, preparing agendas, circulating information in advance, recording formal minutes, maintaining action logs and ensuring agreed actions are completed. The post holder will be responsible for maintaining accurate and contemporaneous records across relevant IT systems and databases. The Workflow Coordinator will provide a central communication and liaison function for service users receiving coordinated care. This includes working collaboratively with primary care, secondary care, social care, ambulance services, voluntary sector providers, carers and other professionals involved in care delivery. The post holder will ensure that information is communicated effectively and confidentially, supporting integrated working across organisational boundaries. The role requires advanced organisational and IT skills, including the use of Microsoft Office applications, patient record systems, workforce management systems and reporting tools. The post holder will contribute to service monitoring through data collection, report generation, audit support and the analysis of caseload and performance information to support service improvement initiatives. The successful candidate will demonstrate professionalism, initiative and flexibility, maintaining high standards of administration and customer service while managing competing priorities within a busy and dynamic healthcare environment. Starting with NELFT NELFT places a great deal of importance on ensuring all new starters receive a supportive and comprehensive introduction to the Trust. All new starters join the Trust on the first Monday of each month and undertake a structured induction programme of up to two weeks. This includes mandatory training, systems training and the provision of required equipment. New colleagues will also have the opportunity to meet members of the Executive Team and senior leaders, while attending sessions focused on staff engagement, health and wellbeing, equality and diversity, and key organisational processes. Probationary Period This post will be subject to a probationary period. Internal applicants are exempt from the probationary period unless currently undertaking a probationary period or employed on the Trust bank. High Cost Area Supplement – Fringe Zone This post attracts a High Cost Area Supplement (Fringe Zone), which covers areas just outside the M25, including parts of Essex, Kent, Hertfordshire and Surrey. The Fringe Zone weighting is 5% of basic salary, subject to the nationally agreed minimum and maximum payments and applied on a pro-rata basis for part-time staff. Working for Us Joining #TeamNELFT means becoming part of a welcoming, inclusive and supportive organisation. We are proud to be CQC rated Good and are committed to delivering outstanding care experiences for our communities. NELFT provides a wide range of community and mental health services across North East London, Essex, Kent and Medway, supporting people to receive high-quality care closer to home. We are recognised for our commitment to equality, diversity and inclusion and are proud of our staff wellbeing initiatives. NELFT is a Level 3 Disability Confident Leader, a Working Families Top Employer, and holds Carers UK accreditation in recognition of our support for working carers. At NELFT, we are committed to creating a compassionate, inclusive and supportive culture where staff feel valued, respected and empowered to achieve their full potential. Through strong leadership, development opportunities and staff networks, we strive to ensure that when our staff thrive, our patients receive the very best care.

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