Receptionist/Care Navigator
| Company: | Old Swan Health Centre Group Practice |
|---|---|
| Salary: | £12.71 |
| Hours: | Part-time |
| Location: | Liverpool, L13 2GA |
| Working pattern: | On-site |
| Job type: | Permanent |
| Posting date: | 13 Aug 2026 |
| Closing date: | 27 Aug 2026 |
Summary
Old Swan Health Centre Group Practice is looking to recruit a part-time (20 hours per week) Care Navigator/Receptionist to join our busy but friendly team serving 9,200 patients. The ideal candidate will have experience of working in a GP Practice or office environment and have a good knowledge of EMIS Web. However, previous experience is not essential as training will be provided.
This role will be perfect for an enthusiastic, self-motivated person who has a passion for delivering excellent patient care. The successful candidate should be confident, professional with excellent customer care skills including telephone skills and the ability to multi-task in a fast-paced environment.
Key Responsibilities:
• Answering high volume calls from our patients, in an efficient and courteous manner, putting patients at ease and providing clear concise information.
• Take clear and concise notes of patient’s interactions ensuring that these are documented accurately in EMIS using Arden's Navigation Template.
• Assisting patients to complete their health form ready to be placed on the triage list for the triaging doctor.
• After appropriate training, triage patient calls using a variety of questioning techniques to develop a full picture of the nature of the patient’s problem and signpost the patient to the appropriate care.
• Building and maintaining strong relationships with all direct team members, clinicians and healthcare professionals in the practice.
• Developing and maintaining an in-depth knowledge and understanding of the services provided in the practice and in the wider health community; be able to use this knowledge to guide the patient to the service, which is most likely to meet their needs, whether inside or outside the practice.
• Deal appropriately with instructions and queries from clinicians and outside agencies.
• Following practice standard operating procedures.
• Dealing with patient requests received via Online and emails
• Responding to email requests received
• Processing and issuing of prescriptions within standard timeframes as per practice policy.
• Maintain strict confidentiality in relation to all issues concerned within the service and adhere to the requirements of the Data Protection Act 1984, Information