Housekeeping Team Leader
| Company: | Nirvana Spa & Leisure Ltd |
|---|---|
| Salary: | £14 - £14 |
| Hours: | Full-time |
| Location: | Finchampstead, RG40 4AX |
| Working pattern: | On-site |
| Job type: | Permanent |
| Posting date: | 13 Aug 2026 |
| Closing date: | 12 Sept 2026 |
Summary
Nirvana Spa & Leisure Limited is a family-owned business with over 50 years of experience creating exceptional wellbeing, leisure, and hospitality experiences. Since 1972, we have remained committed to helping our guests relax, recharge, and feel their very best.
Today, our collection includes Nirvana Spa, Pulse 8 Gym, and West Court Retreat, our luxury wellness hotel. Together, these businesses offer a unique blend of spa, fitness, health, and hospitality services, delivered by a passionate team dedicated to outstanding customer care.
As a family-run business, employing over 500 people, we take pride in our supportive culture, long-standing values, and commitment to providing memorable experiences for every guest who visits us.
Overall aim of the job:
As a Housekeeping Shift Leader, you will be responsible for overseeing the smooth operation of the housekeeping department. You will supervise housekeeping staff, maintain cleanliness standards, and ensure guest satisfaction by managing room cleaning, public areas, and overall hotel cleanliness. You will also support training, development, and performance management of housekeeping staff.
We invite you to become part of our dynamic hospitality team as a Housekeeping Shift Leader if you are passionate about delivering exceptional guest experiences and have a keen eye for detail and a talent for leading teams.
Please note, West Court Retreat is not on a public transport route, so please consider necessary travel arrangements.
Key Responsibilities:
- Oversee daily housekeeping operations, ensuring tasks are completed efficiently and to the highest standard.
- Conduct room and public area inspections to meet cleanliness, maintenance, and safety standards before check-in.
- Provide training to housekeeping staff on cleaning protocols, safety procedures, and customer service.
- Monitor and manage housekeeping supplies, linens, and equipment, reporting shortages to the Housekeeping Manager.
- Respond promptly to guest requests and complaints, ensuring high satisfaction.
- Enforce health, safety, and hygiene regulations to maintain a safe working environment.
- Report maintenance issues in rooms or public areas for timely resolution.
- Organise and assign daily tasks to ensure efficient room turnaround and cleanliness.
- Restock minibars and perform cleaning checks.
- Complete cleaning tasks in rooms and public areas and assist with laundry duties as scheduled.
- Arrange special room requests, such as extra amenities, setup for celebrations, or specific guest preferences.
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