Patient Pathway Administrator


Company:	NHS Jobs
Salary:	£30,630 - £32,346
Hours:	Full-time
Location:	Stanmore, HA7 4LP
Job type:	Permanent
Posting date:	13 Aug 2026
Closing date:	20 Aug 2026

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Summary

1. Receive new referrals and check hospital data systems to see if the patient has been previously registered with a hospital number. 2. Register all patients who do not already have a hospital number, ensuring clear and accurate information is entered onto the Electronic Health Record (EHR) and that no duplicate records are created. 3. Record and capture patient information appropriately and in line with Standard Operating Procedures. 4. Ensure patient demographics are correct by checking with the patient at every encounter, highlighting any duplicate records and escalating to the supervisor. 5. Screen referrals and allocate the referral to the appropriate team, escalating when it is unclear which specialty is appropriate. 6. Use electronic patient information systems to scan, attach referrals, and create and action workqueues. 7. Support the management of key workqueues to address data quality issues, managing patient activities (e.g. appointment bookings) and other administrative tasks. 8. To ensure that no patient is 'lost to follow up' and that all patients are appropriately managed on a waiting list within the electronic health record. 9. Input clinical correspondence onto hospital databases. 10. Sending correspondence to patients, GPs, or others involved in the care of a patient, in a timely manner. 11. Review triaging information from consultants and action the required next steps, communicating a consultants decision not to treat or to accept the referral back to a patient, ensuring documentation is sent to the referrer and patient with the referrer and patient, as required. 12. Contact referrers to clarify the information provided in referrals if this is unclear or incomplete. 13. To action Advice and Guidance (A&G) requests on the e-RS system with responses from the clinical team, escalating where required. 14. Manage the e-RS (e-Referrals System) worklists to ensure ASIs (appointment slot issues) and referrals are appropriately managed, escalating where required. 15. Use tact, negotiation and persuasion to ensure that referrals are triaged by the clinical team in a timely fashion, and follow up with clinicians where referrals are not triaged in the expected time frame, escalating where support is required. 16. Support with the preparation of information for MDT meetings. 17. Provide administrative support for multi-disciplinary team meetings as required, including the recording and actioning of outcomes following the meetings, ensuring that this information is correct, complete and saved to the patients electronic health record. 18. Dispose of paper referral documentation in line with the Trusts Information Governance policy. 19. Identify private and overseas patients and escalate to ensure the correct process is followed. Appointment Bookings 1. Responsible for the administrative work within a designated specialty or department. 2. Book and reschedule new, follow up and diagnostic appointments, in line with the Trusts Access Policy and Cancer Waiting Times Operational Policy. 3. Ensure patient pathway status is identified and proactively monitor the pathway to ensure that all elements of patient care are scheduled in line with regulatory access targets (e.g. RTT referral to treatment targets, DM01 6 week diagnostic target and various cancer targets) and as set out in the Trusts Access and Cancer Waiting Times Operational policies. 4. To review the patient tracking list (PTL), participate in PTL meetings and identify potential delays or issues with a patient pathway or potential breaches, and take preventative steps to avoid these, i.e. chasing diagnostic tests, results of tests. 5. Generate appointment letters for patients and sending relevant information or preparation to patients in advance of their appointment. This may include the transcription and typing of tapes/notes. 6. Ensure adequate preparation for clinics or admissions, receive and collate reports of investigations such as blood tests and x-rays, and preparing information for clinical teams before the next clinical appointment of the patient. 7. Responsible for identifying vacant slots and filling them, to ensure maximum clinic and theatre list utilisation. 8. Ensure patient who have experienced cancellations are allocated new dates within the specified time limits.

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