Pensions Administrator


Company:	NHS Jobs
Salary:	£28,392 - £31,157
Hours:	Full-time
Location:	Basingstoke, RG24 9NP
Job type:	Permanent
Posting date:	13 Aug 2026
Closing date:	6 Sept 2026

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Summary

Answer queries via telephone, e-mail and post from employees, managers and other external agencies such as NHS Pensions. Provide pension information to all staff on aspects of the NHS Pension Scheme in a timely and effective manner. Prepare retirement application forms for members wising to retire, update retirement log and verify certificates once form has been returned. Attend payroll team and pension group meetings to keep up to date with any changes. Process pension opt out and refund forms on Pensions Online. Keep up to date with changes to NHS Pensions policies and procedures, pensions rules and regulations, including the Pensions Charter. Enhance own performance through continuously developing own knowledge, skills and behaviours to meet the current and future requirements of the job and respond to the learning needs of the Trust. In the absence of the Pensions Officer, review and manage weekly and monthly auto enrolment and re-enrolment process in line with The Pensions Regulator Directive and communicate with employees where appropriate. Analyse, investigate and process all pensions information relating to their membership of the scheme on Pensions Online system including overlapping employments, exceeding whole time hours, contracted hours changes, closing records for opted out members, investigating payment calculations and reconcile information. In the absence of the Pensions Officer, liaise with HR department, line manager, Health 4 Work and NHS Pensions to process ill health retirements. Prepare and send out relevant application forms to members, including transfer packs and cash equivalent transfers for divorce. Work with the Pensions Officer and Payroll Benefits Manager to establish and review processes, recommend and implement changes in policies and procedures from amendments in Pensions regulations and legislation, to ensure an efficient Pension Administration service is provided and adequately maintained. To undertake any other duties which are commensurate with the role, including project work.

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