2nd Line Support Technician


Company:	Manpower UK Limited
Salary:	£28,000 to £30,000 a year
Hours:	Full-time
Location:	Morley, LS27 0JG
Job type:	Permanent
Posting date:	12 Aug 2026
Closing date:	11 Sept 2026

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Summary

ManpowerGroup is partnering with a well-established and growing Managed Service Provider (MSP) based in Morley, Leeds, to recruit an experienced Senior IT Support Technician.

If you're passionate about technology, enjoy solving a wide variety of IT challenges, and thrive in a fast-paced MSP environment, this could be the perfect next step in your career.

You'll be joining a supportive team where no two days are the same, working with a broad range of clients and technologies while continuing to develop your technical expertise.

Location: Morley, Leeds

Hours: Monday to Friday, 8:45am - 5:15pm

Fully Office Based

Salary: Up to £30,000 DOE

Training & Career Development Opportunities

Why Join?

Exposure to a diverse range of technologies and client environments

Ongoing training and career development opportunities

Supportive and collaborative team culture

Opportunity to strengthen your cloud, networking, and infrastructure skills

Varied workload where you'll genuinely make an impact

The Role

As a Senior IT Support Technician, you'll provide technical support to a wide range of business clients, helping to troubleshoot, resolve, and escalate IT issues where required.

You'll be responsible for delivering excellent customer service while supporting technologies including Microsoft 365, Windows Server, networking infrastructure, cloud solutions, and end-user systems.

Key Responsibilities

Providing 2nd line technical support across desktop, server, and cloud environments

Troubleshooting and resolving issues relating to Microsoft 365, Exchange, Teams, SharePoint, Azure AD, and Intune

Supporting Windows Server environments

Diagnosing and resolving networking issues including VLANs, routers, switches, firewalls, VPNs, and routing

Managing support tickets and system alerts through the helpdesk platform

Keeping customers informed with clear and professional communication throughout the resolution process

Escalating more complex incidents to senior engineers when required

Maintaining accurate documentation and ticket updates

What We're Looking For

Essential

Previous experience working within a Managed Service Provider (MSP) environment

Minimum 4-5 years' experience in an IT Support, Service Desk, or Infrastructure Support role

Strong Microsoft 365 administration and support experience

Experience supporting Windows Server environments

Networking knowledge including VPNs, VLANs, switching, routing, and firewall concepts

Excellent troubleshooting and problem-solving abilities

Strong communication and customer service skills

Ability to prioritise workload and manage multiple support requests

Desirable

Experience with Azure services

Intune and Endpoint Management knowledge

Exposure to backup and disaster recovery solutions

Relevant Microsoft or networking certifications

Please note: Due to the nature of the client environment, previous MSP experience is essential for this role.

Interested?

Apply via Manpower today or contact:Arsalan Mohammed 07484 071022 / 0113 243 8871

If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.

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