Guest Service Assistant


Company:	Heeton Hospitality UK
Salary:	£13.33 - £13.33
Hours:	Full-time
Location:	SW7 4ER
Job type:	Contract
Posting date:	12 Aug 2026
Closing date:	11 Sept 2026

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Summary

Hilton is the world's most recognised hospitality brand and is the largest upscale operator of hotels in Greater London. We have a fantastic opportunity for a Guest Service Assistant to join our team at the Doubletree by Hilton London Kensington. This is a prestigious 4-Star property located in bustling Kensington.

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Guest Service Assistant, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience, you will also create the warm atmosphere that makes our guests feel at home in any location.

Why you should apply

We offer market-appropriate salary, retention bonus plus access to our extensive benefits package, which includes:

Service-based annual leave (increasing up to a maximum of 5 extra days)

Voluntary Medi-cash Scheme

Employee & Friends/Family discounted rates at Heeton-operated hotels and Hilton Go

Referral scheme

Heeton is an expanding company which offers excellent career opportunities.

Exclusive access to the employee recognition & reward scheme - Heeton Rewards

Numerous voluntary benefits, including buy holiday scheme, Cycle to Work and many more.

Your day-to-day

Be the warm welcome that kicks off a memorable guest experience

Encourage guests to partake in the Hilton Honors programme

Take and manage guest bookings, and up-selling opportunities and tell them about ways to improve their stay

Handle credit transactions in accordance with Heeton standard operating procedures.

Start every stay right by swiftly checking guests in and out – take IDs, hand out room keys and hotel information

Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns

Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary

Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed

Take pride in your appearance and place as a brand ambassador

Always know what events and activities are on the day’s schedule

Helping guests with luggage, excursions and taxi bookings

Be present in the lobby and direct guests to the correct areas.

Jump into other ad-hoc duties when your colleagues need your help

What we need from you

Excellent customer service skills

Hospitality experience advantageous

Attention to detail and a great team player

Be yourself but be presentable in appearance

Must speak fluent English

Heeton is all about building a workplace for the future, we believe in equal opportunities and celebrate diversity. We are an inclusive workplace, where everyone is welcome and can be natural and the best versions of themselves.

We recognise that we are on a journey regarding diversity and inclusion and welcome applications for candidates from underrepresented backgrounds.

In line with the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process

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