Project Assistant


Company:	CWM Taf Care & Repair
Salary:	£24,479 - £24,479
Hours:	Full-time
Location:	Ferndale, CF43 4ER
Working pattern:	Hybrid - 2 days remote
Job type:	Permanent
Posting date:	12 Aug 2026
Closing date:	7 Sept 2026

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Summary

Our role is to provide a free support and advice service for older and disabled people that assists the client’s choice to remain living in their home. A client led, individually tailored package of support will be identified and delivered by an experienced team of Case Officers, Technical Officers with the aim of ensuring clients remain in their own homes with greater independence, warmth, security and safety.

Key Responsibilities

1.Providing administration support to deliver services to clients across Cwm Taf ensuring that the agency telephones and office are available to the public within opening hours.

2. Establish and maintain office procedures, including case records, both manually and on the database and carrying out general administration, data inputting and financial recording.

3. Maintaining and monitoring relevant service projects in line with service level agreement i.e Rapid Response Adaptations Programme, Enable, Target Hardening etc

4. To maintain good relations, by telephone and other contacts, with clients, contractors and workers from other statutory and voluntary agencies. Page 1 of 5 PROJECT ASSISTANT JOB DESCRIPTION AND PERSON SPECIFICATION

5. To manage the Handyperson diaries through booking of works where when required

6. To keep a record of all enquiries received including completion of all works to meet audit requirements and Advice & Quality Standards.

7. Keep up to date with developments in the relevant fields of work through attendance at courses, seminars and conferences as agreed by the Practical Services Manager or Chief Officer

8. Update agency database as appropriate. (Caris)

9. Takes personal responsibility within organisational boundaries for the reasonable care of their own health and safety and that of others around them and co-operates with Cynon Taf Community Housing Group on all relevant Health and Safety issues. 10. Carry out other specific tasks that may be reasonably required, from time to time, by the Practical Services Manager or otherwise under the authority of the Chief Officer.

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