Dedicated Relief Officer
| Company: | Mitie |
|---|---|
| Salary: | Not specified |
| Hours: | Full-time |
| Location: | EC3M 7HA |
| Job type: | Permanent |
| Posting date: | 12 Aug 2026 |
| Closing date: | 9 Sept 2026 |
Summary
Job Overview
-Provide dedicated support to our contract; whether working as on officer, Front of House Staff or goods lift driver. If the candidate has a CCTV license coverage in the Security Control Room too.
-Ability to cover our site down in Chatham.
-To protect our customer's property, people and/or assets by providing security services in direct accordance with the sites published Assignment Instructions (AI's) and any subsequent changes.
-To undertake additional training to ensure continuous self-development.
Main Duties
Operations
-Familiar and knowledgeable of the site Job Descriptions Dedicated Security Relief Officer .
-To proactively observe the reception area for opportunities to assist with colleagues and guests.
-To be fully conversant with all standard operating and emergency procedures, ensuring an appropriate and professional response to any situation that arises.
-To proactively monitor building demise, recognising the behaviour of others, and to report any unusual activity immediately.
-To develop, and promote exemplary colleague relations in order to identify and escalate any security issues or improvements.
-To accurately report and record incidents or risks in a succinct and professional manner.
-To tactically manage any incident and give confidence to others that the situation is being dealt with effectively and efficiently.
-Liaise with clients and customers in a polite and professional manner
-Providing a visible presence to deter unsavory behavior
-Reassure the client that their employees and facilities are safe
-Maintaining the highest standards of security whilst maintaining professionalism
-Pinpoint suspicious behaviour and take remedial non- confrontational action
-Taking responsibility for the security of the building entrances
Training
-Fully and satisfactorily complete all required competency training.
-To undertake additional training to ensure continuous self-development as directed by the Security Account Manager.
-Use technology to achieve key work objectives and develop job knowledge and expertise through continual professional development.
-You are required to ensure you renew your licence 16 weeks before expiry.
Security and Health & Safety
-Look out for, and to immediately report, any Health & Safety hazards, or potential hazards, on site.
-Stay alert to any threats or changes within the work environment in order to take the appropriate action to reduce the chance of disruption, loss or damage.
-Use common sense and initiative by immediately involving others if a situation appears to become threatening.
-To maintain professional conduct in the face of difficult situations and challenging customers.
-Complete an accurate, detailed notebook entry as soon as possible after any incident, which can then be used as part of the Incident Report process.
-Keep to schedules and demonstrate commitment to Mitie and the Client.
-To call emergency services and Communication Centre to report all incidents.
What we are looking for
-Previous Security Experience at least - 1 year
-SIA License - DS preferred
-SIA License - CCTV - preferred
-Good personal skills
-Previous Admin and good computer literacy skills - beneficial
-Previous knowledge of CCure - beneficial
-Ability to cover our other site in Chatham.