Team Leader (Management Position)
| Company: | NHS Jobs |
|---|---|
| Salary: | £15 |
| Hours: | Full-time |
| Location: | London, SW7 4NQ |
| Job type: | Permanent |
| Posting date: | 11 Aug 2026 |
| Closing date: | 1 Sept 2026 |
Summary
OB DESCRIPTION TEAM LEADER Reporting to: Practice ManagerResponsible for: Reception and Administration TeamPatient list size: ~3,500Practice type: Two-partner GP practice Role Summary We are looking for a hands-on, proactive Team Leader to manage the day-to-day operations of our busy general practice. You will be the direct line manager for our reception and admin team, ensuring smooth workflows, high standards of patient care, and a supportive working environment. Reporting to the Practice Manager, you will act as the operational bridge between the clinical team, administrative staff, and management. Main Duties Operational Management Oversee the daily running of the practice, ensuring smooth opening and closing procedures. Manage appointment book optimisation, patient recall systems, and daily workflow to minimise administrative friction for clinicians. Troubleshoot real-time issueswhether that's an upset patient, a clinician needing support, or an unexpected operational challenge. Ensure compliance with practice policies, CQC standards, and health and safety requirements. Team Leadership and Line Management Act as direct line manager for the reception and admin team, including recruitment, induction, 1-to-1s, appraisals, and performance management. Manage rotas, annual leave, and sickness absence to maintain adequate cover. Motivate, support, and develop your teamcreating a culture where staff feel valued, heard, and empowered to grow. Address any team conflicts or concerns promptly and fairly. Administrative Duties Undertake day-to-day admin tasks alongside your team, keeping your finger on the practice pulse. Support with patient registrations, medical records management, and correspondence processing when needed. Step in to cover reception or admin duties during busy periods or staff absences. Communication and Collaboration Work closely with the Practice Manager, providing regular feedback on ground-level operational challenges and successes. Translate management decisions into clear actions for your team. Advocate for your team's needs and wellbeing upwards. Liaise with GPs, the Physician Associate, Pharmacist, and locum staff to ensure seamless integration of clinical and admin functions. Quality Improvement With a manageable patient list, identify inefficiencies and implement practical improvementswhether refining triage processes, updating patient communications, or streamlining repetitive admin tasks. Contribute to practice-wide projects and initiatives that enhance patient experience and staff wellbeing.