Planner
| Company: | Daniel Owen Ltd |
|---|---|
| Salary: | £17.84 - £17.84 |
| Hours: | Full-time |
| Location: | Croydon, CR0 4WQ |
| Job type: | Permanent |
| Posting date: | 11 Aug 2026 |
| Closing date: | 10 Sept 2026 |
Summary
X2 Planners
Based in Croydon
Temp to perm
office based
Key Responsibilities
Repairs Planning & Coordination
- Plan and schedule damp and mould inspections, remedial works and follow-on repairs.
- Allocate work to appropriate operatives and specialist contractors based on skills, availability and location.
- Ensure appointments are arranged within required service timescales.
- Monitor outstanding jobs and proactively identify potential delays.
- Coordinate follow-on works where further repairs or treatment are identified.
- Ensure work orders contain accurate and relevant information for operatives.
- Update repairs management systems with appointment, job and completion information.
- Liaise with surveyors and operational teams to ensure appropriate works are planned.
Damp & Mould Case Management
- Monitor damp and mould cases from initial instruction through to completion.
- Ensure jobs are appropriately categorised and prioritised.
- Track inspections, treatment, remedial works and any required follow-up visits.
- Escalate urgent or complex cases to the appropriate manager or surveyor.
- Ensure outstanding actions are followed up within agreed timescales.
- Support the team in maintaining accurate records and case histories.
Resident & Customer Service
- Contact residents to arrange and confirm appointments.
- Provide clear and professional information regarding planned works and appointment arrangements.
- Respond to resident queries and ensure issues are passed to the appropriate team where necessary.
- Maintain a customer-focused approach, particularly when dealing with residents experiencing damp and mould issues.
- Record relevant communication and actions accurately on the repairs system.
- Identify vulnerable residents or concerns requiring escalation in line with company procedures.
Contractor & Operative Liaison
- Communicate daily with operatives, surveyors and subcontractors regarding planned works.
- Check that operatives have the necessary job information before attending properties.
- Monitor operative attendance, job progress and completion.
- Follow up incomplete or aborted appointments.
- Assist with resolving scheduling and access issues.
- Escalate recurring contractor or performance issues to the relevant manager.
Administration & Compliance
- Maintain accurate and up-to-date repairs records.
- Ensure all relevant documentation, photographs, reports and completion information are recorded appropriately.
- Produce basic reports and updates on outstanding damp and mould works.
- Support the team in meeting contractual, operational and regulatory timescales.
- Follow company policies relating to health and safety, safeguarding, data protection and customer service.
- Maintain confidentiality and handle resident information appropriately.
Key Skills & Experience
Essential
- Excellent organisational and time-management skills.
- Strong attention to detail.
- Good verbal and written communication skills.
- Confident using IT systems, including Microsoft Office.
- Ability to manage multiple tasks and changing priorities.
- Ability to work effectively as part of a team.
- Customer-focused approach with a professional and empathetic manner.
- Ability to remain calm and professional when dealing with challenging situations.
- Willingness to learn about damp, mould, housing repairs and property maintenance.
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