Trainee Dispenser


Company:	NHS Jobs
Salary:	Negotiable
Hours:	Full-time
Location:	Maidstone, ME17 2QF
Job type:	Permanent
Posting date:	11 Aug 2026
Closing date:	7 Sept 2026

Apply for this job

Summary

Job Title: Trainee Dispenser Responsible to: Practice Manager Accountable to: Practice Partnership Job Summary The post-holder will work as part of the dispensary team, supporting the safe and efficient supply of medication to patients at Lenham and Harrietsham Practices. This is a training role designed to provide the successful candidate with the knowledge and skills required to become a qualified Dispenser. The practice will support the post-holder through their dispensing training programme, including completion of the Buttercups Level 2 programme, providing practical experience and guidance from experienced dispensary colleagues. The successful candidate will develop their knowledge of medicines, prescription processing, stock management and dispensary procedures while maintaining excellent standards of patient care, accuracy and confidentiality. Main Responsibilities The post-holder will support the dispensing team in the accurate and safe preparation of medication for patients while undertaking structured training and working towards becoming a qualified dispenser. Complete required dispensing training and coursework, including the Buttercups Level 2 programme. Work under the supervision and guidance of the Pharmacist, Dispensary Lead and experienced dispensary staff while developing dispensing skills. Learn and follow all dispensary Standard Operating Procedures (SOPs). Assist with the preparation and dispensing of medication for patients at Lenham and Harrietsham Practices. Process repeat prescription requests accurately and efficiently. Learn to print and process prescriptions using EMIS Web and relevant practice systems. Assist with labelling and preparing medication for collection and delivery. Support the preparation of Monitored Dosage Systems (MDS/blister packs) once trained and competent. Develop knowledge of medication safety, prescribing processes and NHS dispensing regulations. Support stock management, including stock rotation, checking expiry dates and assisting with wholesaler orders. Assist with dispensary housekeeping, maintaining a safe, clean and organised working environment. Learn procedures for handling prescription payments and cash handling. Support with prescription administration, filing and processing for payment. Learn the processes involved in medication reviews and patient recalls. Develop an understanding of Controlled Drug procedures and the requirements of the Misuse of Drugs Act. Check emails, tasks and messages regularly and respond appropriately. Answer telephone calls professionally and politely, escalating queries where required. Provide excellent customer service to patients and develop confident communication skills. Ensure outstanding tasks and relevant information are handed over appropriately at the end of each shift. Work effectively as part of the dispensary team while developing the ability to work independently. Maintain strict confidentiality regarding patients, relatives/carers and staff information. General Responsibilities Maintain a professional, polite and courteous manner at all times. Develop and maintain positive working relationships with colleagues, patients and external healthcare professionals. Adhere to all practice policies, procedures and confidentiality requirements. Comply with Health & Safety requirements and contribute to a safe working environment. Attend training sessions, supervision meetings and practice meetings as required. Participate in the practice appraisal process and follow agreed learning objectives. Undertake any other reasonable duties appropriate to the role as requested by the Dispensary Manager or Practice Manager. Training & Development The practice is committed to supporting the post-holder's development and will provide: Support and protected time to complete the Buttercups Level 2 programme. Practical training and supervision within the dispensary environment. Regular feedback and support from the Dispensary Manager and wider team. Opportunities to develop the skills and knowledge required to progress to a qualified Dispenser role. Person Specification Essential Excellent communication and customer service skills. Good attention to detail and ability to work accurately. Willingness and commitment to complete the required dispensing training. Ability to work as part of a team. Ability to learn new systems and procedures. Reliable, organised and able to manage workload effectively. Commitment to maintaining patient confidentiality. Desirable Previous experience working in a healthcare, pharmacy or customer service environment. Experience using computer systems. Previous experience handling medication or stock control. Appraisal & Training The post-holder will: Participate in the practice appraisal process and complete agreed learning objectives. Attend any courses, training events or development opportunities deemed necessary by the Dispensary Lead or Practice Manager.

Apply for this job