Reception Helpdesk Assistant


Company:	Durham University
Salary:	£25,025 - £25,571
Hours:	Part-time
Location:	Durham, DH1 3LE
Job type:	Permanent
Posting date:	10 Aug 2026
Closing date:	28 Aug 2026

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Summary

*We receive a high number of applications and the advert may close earlier than advertised. Please submit your application as soon as possible

The Role

Reception Helpdesk Assistants act as the first point of contact for students, staff, and visitors in colleges. They provide a highly responsive service to customers as well as a professional and friendly welcome to staff, students and visitors of our colleges. Reception is at the heart of a college's day to day activities and Reception Helpdesk Assistants answer telephone queries, receive and issue post, make and amend room bookings, as well as providing assistant, directions and information.

The typical shift pattern for a Reception Helpdesk assistant is Monday - Friday, working alternating weekly shift patterns of 09.00 - 13.00 / 13.00 - 16.00.

Further information about the role and the responsibilities is at the bottom of this job description.

How to Apply

We prefer to receive applications online. When you apply you need to submit a CV and/or a statement that tells us your experience and gives examples of how you meet the criteria above and/or submit the application form and include the information within the form.

We will update you about your application at various points throughout the selection process, via automated emails from our e-recruitment system. Please check your spam/junk folder periodically to make sure you have not missed any of our updates.

Who to contact for more information

If you would like to have a chat or ask any questions about the role or if you are struggling to complete the application process,

the systems & administrations team

would be happy to speak to you.

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