Business Continuity and Emergency Planning Manager


Company:	St John Ambulance
Salary:	£39,000 - £43,000
Hours:	Full-time
Location:	London, EC1M 4DA
Working pattern:	On-site
Job type:	Permanent
Posting date:	10 Aug 2026
Closing date:	4 Sept 2026

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Summary

Business Continuity & Emergency Planning Manager

Salary - £39,000 - £43,000

Our offer to you

We pride ourselves in being a great place to work, providing a supportive culture with opportunities to grow and develop your career, achieve a healthy work life balance and to be recognised for the great work you do. You will receive:

Competitive salary and pension scheme

33 days holiday (inclusive of bank holidays) - increasing to 38 days over 5 years

Hybrid, Flexible working

Cycle to work scheme Electric Vehicle Scheme (subject to terms)

Health and Wellbeing portal – access to financial, health and wellbeing support and an Employee Assistance Programme

Discounts – you will have access to Blue Light and NHS Discounts as well as discounts on mobile phones, gym membership, cinema tickets, restaurants, holidays and shopping

About Us

This is a fantastic opportunity to join a team of over 1,100 employees and over 20,000 volunteers, united by our goal of saving lives through essential first aid services, training and campaigning. As a charity with rich heritage and a long history of serving humanity, we are proud of our past and excited about creating a healthier, safer, more resilient future.

St John Ambulance works at the heart of communities, supporting and enabling them to access and receive physical and mental health first aid. We do this through developing and providing effective community response and outreach services (e.g. Ambulance response) and using our longstanding expertise to empower people with vital clinical skills and the confidence to use them (e.g. our Volunteers and Community Advocates, and Young Responders programmes).

Job Summary

Do you have the expertise to help an organisation prepare for the unexpected? Are you passionate about building resilience, driving continuous improvement and ensuring critical services can continue when they matter most?

We're looking for a Business Continuity & Emergency Planning Manager to lead and develop our organisation-wide approach to business continuity, emergency preparedness and crisis response. This is a pivotal role where you'll work with senior leaders and colleagues across the organisation to ensure robust plans, training and assurance processes are in place to help St John Ambulance prepare for, respond to and recover from disruptive incidents. You'll also play a key role in embedding a culture of resilience, ensuring we meet national standards and regulatory requirements while protecting the services we provide to communities across the country.

About You

· You'll have proven experience of developing and implementing business continuity and emergency planning arrangements within a complex organisation.

· You'll have a strong understanding of ISO 22301, NHS Emergency Preparedness, Resilience and Response (EPRR) requirements, or equivalent resilience and business continuity frameworks.

· You'll be an excellent communicator who can build trusted relationships with senior leaders, operational colleagues and external partners, influencing and engaging stakeholders at all levels.

· You'll be confident analysing risk, identifying critical business activities and translating complex information into practical, proportionate plans and solutions.

· You'll be highly organised, able to manage multiple priorities, lead improvement initiatives and remain calm and decisive when responding to incidents or crises.

· Most importantly, you'll share our HEART values of Humanity, Excellence, Accountability, Responsiveness and Teamwork, and be committed to helping St John Ambulance build a resilient organisation that can continue delivering its vital services when they're needed most.

About the Role

· Lead the development, implementation and continuous improvement of St John Ambulance's Business Continuity Management System, ensuring alignment with ISO 22301 and NHS resilience standards.

· Develop, maintain and test business continuity, emergency preparedness and crisis response plans that enable the organisation to respond effectively to disruptive incidents.

· Design and deliver engaging training programmes and exercises that build confidence, capability and preparedness across the organisation.

· Work with senior leaders, operational teams and external partners to identify risks, conduct business impact analyses and strengthen organisational resilience.

· Monitor performance, prepare assurance reports and ensure lessons learned from incidents, exercises and audits are translated into meaningful improvements.

· Participate in the on-call rota, providing expert advice and support during incidents, emergencies and major events while helping coordinate organisational response and recovery.

Please see the job description for more detail (this can be viewed on our website or once you click apply)

If you are a current St John Ambulance employee, please apply here: Click here

For all other candidates, or St John Ambulance volunteers wishing to apply: please apply below

We reserve the right to close this vacancy early if we receive high volume of applications for the role. Therefore, if you are interested, please submit your application as early as possible.

St John Ambulance are committed to increasing the diversity of our team and making sure we best reflect the diversity of the communities we serve. At St John, everyone is valued and supported to thrive, we have seven networks including The Armed Forces Network, The Disability & Accessibility Network, The Family & Carers Network, The Heritage & Ethnicity Equity Network, LGBTQIA + Equity, The Multifaith Network & The Women’s Network. We do not tolerate any form of discrimination and engender a sense of belonging for all, by creating an environment of mutual respect, where we value unique differences and demonstrate authentic allyship. We believe passionately in equality, diversity and inclusion.

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