Administrator


Company:	NHS Jobs
Salary:	£25,760 - £27,476
Hours:	Full-time
Location:	Widnes, WA8 3NA
Job type:	Contract
Posting date:	7 Aug 2026
Closing date:	16 Aug 2026

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Summary

Act as a point of contact, receive and direct patients and visitors on arrival, providing reception services for patients, carers, staff, public, internal, and external customers. Sort and prioritise incoming queries in line with the written guidance.Respond to all telephone, e-mail and general enquiries ensuring that appropriate messages are emailed, or action is taken, escalating enquiries as and when required. Provide demographic details of cases when requested.Liaise with colleagues at all levels both within the team and across other agencies and in other organisations to request and compile health information in a timely manner. Responsibility for arranging clinics, booking appointments and associated data entry including the retrieval and maintenance of electronic patient records. Responsibility of creating new records and discharging records on the electronic records system. Ensuring the maintenance of the referral pathway process following Service procedures including liaison with other agencies and seeking consent as necessary. Input patient sensitive/confidential information onto patient administration system ensuring accuracy, updating information as appropriate. Record accurate and timely contact notes with patients on electronic record in line with Trust record keeping policy. The post holder will propose any necessary changes of local protocols to aid service improvement, and to ensure that all standard operating procedures and guidance documents are kept up to date. Maintain appropriate supplies for the team, being responsible for all necessary ordering of supplies/ equipment. Produce statistics, documents and reports using various computerised systems as appropriate for example data relating to key performance indicators. To highlight any operational concerns regarding administrative systems so that they can be reviewed. Work closely with clinical and operational teams to ensure that rotas are up to date and shared with the appropriate person. Participate in all necessary mandatory and targeted training to update skills and knowledge. Maintain comprehensive electronic health records as per standard operating procedures. Deal with all communications/correspondence confidentially as per Information Governance Policy and information sharing guidance. Supervision of other administrative support staff. To ensure the creation of new clinical records. Facilitating and contributing to meetings including booking meeting rooms, arranging refreshments, taking, and circulating notes and agendas as necessary. Meetings include but not limited to MDT meetings and service / team meetings. Support diary management as required. To work with others to plan ahead and manage diary commitments ensuring equal balance and best use of time for meeting commitments. The post holder shall as necessary, provide cover for and undertake duties of absent colleagues. The post holder shall follow all the policies and procedures of the organisation.

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