Medical Receptionist


Company:	NHS Jobs
Salary:	£12.71
Hours:	Full-time
Location:	Burnley, BB10 1LG
Job type:	Permanent
Posting date:	7 Aug 2026
Closing date:	24 Aug 2026

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Summary

Welcome patients and visitors in a friendly and professional manner. Answer telephone calls promptly and deal with enquiries appropriately. Book, amend and cancel appointments using the clinical system. Signpost patients to the most appropriate service using approved practice procedures. Escalate urgent or clinical concerns to an appropriate clinician or senior member of staff. Support patients to use the NHS App and other online services. Explain how patients can book and cancel appointments or order repeat prescriptions online. Register new patients and check that the correct information has been provided. Update patient contact details and other information accurately. Process emails, letters, forms, tasks and other administrative work. Scan, file and code documents onto patient records when trained to do so. Contact patients by telephone, text message, email or letter when required. Maintain a tidy, safe and welcoming reception and waiting area. Work closely with clinical and administrative colleagues. Attend meetings and complete all required training. Follow all Colne Road Surgery and SSP Health policies and procedures. Undertake other reasonable administrative duties required to support the practice.

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