Services & Delivery Manager


Company:	HIJOBS
Salary:	£36,000 - £40,000
Hours:	Part-time
Location:	Fort William, PH33 6BS
Working pattern:	Remote
Job type:	Contract
Posting date:	6 Aug 2026
Closing date:	5 Sept 2026

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Summary

Drive operational excellence as Services & Delivery Manager at Ewens Room. You will oversee service scheduling, manage local education and wellbeing practitioners, ensure high-quality delivery across Lochaber, and deliver safe referrals. Youll also manage impact data to strengthen funding bids and strategic decisions.

The Services & Delivery Manager is a pivotal operational leadership role within Ewen’s Room. Moving into our next five-year strategic growth phase, you will assume responsibility for the day-to-day operations, scheduling, and execution of our core mental health services and educational programming. You will line-manage our Locality Education Practitioners and Community Wellbeing Practitioners, ensuring our Wellbeing Education Pathway maintains a high-quality, standardized presence across all target schools, and communities benefit from tailored, effective community wellbeing support. You will ensure that impact reporting is seamless and that our Tier 2/3 referral pathways are logistically robust, functional, and safe for vulnerable service users. You will feed back on-the-ground priorities and needs to strengthen our strategic decision making, funding applications and reporting.

1. Operational Management & Scheduling

Service Scheduling: Manage the day-to-day scheduling and resource allocation for all educational and community-focused delivery, optimizing geographic coverage across Lochaber.

Funder Alignment & Compliance: Coordinate overall service delivery to ensure all commitments, outcomes, and targets set out in funder agreements are consistently met. Collaborate closely with the funding team to draft robust impact reports for current funders and contribute technical delivery models to new funding applications.

Hands-on Delivery Support: Directly assist with project delivery as and when required to support operational capacity, cover absences, or respond to urgent delivery needs.

Relationship Continuity: Act as the strategic, high-level point of contact for school leadership clusters. Serve as the primary operational backup to ensure seamless delivery continuity if a practitioner is absent.

2. Team Leadership & Quality Assurance

Line Management: Directly lead, mentor, and support a geographically dispersed team of Locality Education Practitioners and Community Wellbeing Practitioners and volunteers, fostering a high-performance, supportive, and values-driven culture.

Training & Performance Reviews: Organize training, ongoing professional development opportunities, and regular performance reviews for all staff and volunteers within your team to encourage growth and maintain delivery standards.

Quality Assurance: Establish and execute a robust quality assurance framework. Conduct regular observation visits to schools and community settings to ensure consistent, standardized, and safe delivery of all Ewen’s Room programmes.

3. Programme Development & Clinical Governance

Curriculum & Content Evolution: Lead the collaborative development of new modules, toolkits, and educational resources alongside practitioners and therapeutic staff, keeping the core pathway cutting-edge and evidence based.

Co-Design Referral Pathways: Collaborate closely with the Therapeutic Services Manager to co-design and implement robust, safe referral pathways for individuals identified as requiring higher-tier (Tier 2/3) support.

Compliance: Oversee strict adherence to health and safety, data protection (GDPR), risk assessments, and safeguarding policies across all designated service lines.

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