Frontline Adviser


Company:	East Midlands Chamber (Derbyshire, Nottinghamshire, Leicestershire)
Salary:	£26,000 - £30,000
Hours:	Full-time
Location:	Chesterfield, S41 8ND
Working pattern:	Hybrid - 2 days remote
Job type:	Permanent
Posting date:	6 Aug 2026
Closing date:	31 Aug 2026

Apply for this job

Summary

East Midlands Chamber (Derbyshire, Nottinghamshire, Leicestershire) is a well-respected and award winning membership, representation and business support organisation that aims to enhance businesses and communities in the three cities and three counties. With more than 4,100 members and working with 12,000 businesses each year, we have established a reputation as the voice of the region’s business community.

Based at: Chesterfield with agile working

Contract: Permanent, full time (35 hours per week). Part time also considered at a minimum of 21 hours (3 days) per week

1. WHY THE POST EXISTS

Do you enjoy helping people, solving problems and connecting businesses to the support they need? Are you motivated and customer-focused? If yes, you could be our next business support team member.

In this role, you are the first point of contact – the ‘front door’ to the Growth Hub – for entrepreneurs, start-ups and businesses seeking advice, guidance and support to start, sustain, overcome challenges and/or grow. You’ll aid businesses navigate the business support landscape and access the right services at the right time.

Key activities include responding to enquiries, undertaking initial assessments, identifying support needs and guiding customers towards appropriate services (including business advisers, Growth Hub specialists, workshops, funding opportunities and external support programmes).

No two days are the same – you may be supporting someone to explore self-employment and later working with an established business to access specialist growth support or finance opportunities.

This role is ideal for someone who enjoys working with people, building relationships and making a positive difference to businesses and local communities.

2. THE KEY AREAS OF RESPONSIBILITY

- Act as the first point of contact for Growth Hub and Start & Sustain programme enquiries.

- Provide a welcoming, professional and responsive customer experience.

- Conduct initial triage conversations and light-touch business diagnostics.

- Assess customer needs and allocate participants to the most appropriate support pathway.

- Arrange referrals to advisers, workshops, events and specialist support services.

- Maintain up-to-date knowledge of local, regional and national business support programmes.

- Build positive relationships with business support partners and stakeholders.

- Monitor participant progression and ensure customers successfully engage with recommended support.

- Maintain accurate CRM records and programme information.

- Contribute to programme targets, quality standards and continuous improvement activities.

3. APPLICANTS WILL POSSESS

- Passion for helping businesses.

- Experience working with businesses, entrepreneurs or customers seeking advice and support.

- Excellent communication and interpersonal skills – particularly by phone, email and video call.

- An ability to build rapport quickly and inspire confidence.

- Strong organisational skills and attention to detail.

- Experience using CRM systems and Microsoft Office applications including Teams.

- Knowledge of business support services, funding opportunities or enterprise support programmes.

- Able to assess customer needs and identify appropriate support solutions.

- A proactive and solutions-focused approach.

- Able to manage a varied workload.

- A can-do attitude for working in a fast-paced, customer-focused environment.

A business support, coaching or advisory qualification (such as SFEDI) is desirable, although relevant experience will also be considered.

4. WHAT YOU CAN EXPECT IN RETURN

Due to limited characters on this platform, please refer to our website.

5. HOW TO APPLY

If you have an enthusiastic approach to your work and feel you could make a significant contribution to our organisation, we would like to hear from you.

Please visit East Midlands Chamber (Derbyshire, Nottinghamshire, Leicestershire) job vacancies website. Unfortunately we cannot accept applications from this platform for compliance purposes.

6. COMPANY STATEMENT

Due to limited characters on this platform, please refer to our website

Apply for this job

Proud member of the Disability Confident employer scheme

About Disability Confident

Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.