Customer Care Assistant


Company:	NHS Jobs
Salary:	£25,272
Hours:	Full-time
Location:	Crewe, CW1 4QJ
Job type:	Contract
Posting date:	6 Aug 2026
Closing date:	20 Aug 2026

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Summary

Provide an efficient reception service, welcoming patients, public and visitors as they arrive, receiving telephone calls, and dealing with enquiries promptly, taking action as necessary and directing patients/relatives/carers accordingly. Provide effective administrative support to Community Teams, undertaking the required functions, liaising with other teams/departments, and working flexibly to meet the needs of the service. Maintain systems and process to ensure that patient information/data is recorded accurately in accordance with Trust policies and guidelines. Maintain constructive relationships with others, within and across Community Teams and externally in order to improve the effectiveness and efficiency of services for patients. Monitor and escalate any relevant national standards and targets in a timely manner (e.g. 4-hour target for patients presenting through Emergency Department). Be a flexible and supportive member of the team, providing cross cover for other administration staff when required, (e.g. to cover staff absence or when there is high demand for administrative support). Support the Community Teams in the efficient and effective use of resources, e.g. equipment, supplies and materials. Carry out any additional duties as appropriate and delegated by the Community Coordinator or Senior Manager.

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