Service Desk Agent
| Company: | inploi |
|---|---|
| Salary: | Competitive |
| Hours: | Full-time |
| Location: | Rochdale, OL16 1XU |
| Job type: | Permanent |
| Posting date: | 6 Aug 2026 |
| Closing date: | 5 Sept 2026 |
Summary
Are you passionate about technology and delivering excellent customer service? Join our ICT Service Desk team and play a key role in supporting staff across the organisation.
You will be responsible for logging, diagnosing and resolving ICT incidents and service requests, providing technical support, and ensuring customers receive timely updates. Working closely with ICT teams and external suppliers, you will help maintain service levels, improve processes, contribute to knowledge management, and support ITIL best practices.
If you are customer-focused, technically minded, and thrive in a fast-paced support environment, we'd love to hear from you.
About us
The ICT Service is a diverse and expanding team dedicated to delivering high-quality technology services across Rochdale Borough Council. As part of the ICT Service Desk, you will be the first point of contact for colleagues, providing professional, customer-focused support and ensuring incidents and service requests are resolved efficiently.
You will diagnose and resolve technical issues, maintain accurate records, manage service requests, and work closely with ICT teams and external suppliers to deliver excellent service. You will also contribute to continual service improvement, knowledge management, and ITIL best practice.
Rochdale Borough Council is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults and expects all employees to share this commitment.
Artificial Intelligence (AI)
We value genuine, personal applications. Using a generic AI generated response may not help you stand out, no matter how “personalised” it claims to be.
Our application process and interviews are designed to dig deeper into your real skills and experiences. This helps us see whether the application reflects you, or if it was heavily assisted by AI. AI can be a great tool to help you polish your writing, but it shouldn’t create a version of you that isn’t true. Use it to enhance your application and not replace your voice.
To apply please upload your CV together with a supporting statement that provides evidence of how you meet the 6 essential requirements of the role profile
We suggest that when completing your supporting statement, you use the essential role profile criteria as headings then give a specific example. Please ensure you anonymise your CV and supporting statement.
Unfortunately, we are unable to offer a sponsorship for this role at this stage.