Receptionist
| Company: | ISS Facilities Services |
|---|---|
| Salary: | Not specified |
| Hours: | Full-time |
| Location: | London, W2 6HY |
| Working pattern: | On-site |
| Job type: | Permanent |
| Posting date: | 6 Aug 2026 |
| Closing date: | 5 Sept 2026 |
Summary
Receptionist
Contract: Professional Services, Production & Technology
Location: London, W2 6HY
Hours of work: 37.5
Contract Type: Permanent
We are seeking a professional and customer-focused Receptionist to provide a world-class front of house service within a busy corporate environment.
This role is responsible for delivering an exceptional visitor experience, ensuring all front of house services operate efficiently, and supporting the smooth day-to-day running of the site.
Job Description
We are looking for an individual who enjoys working in a client-facing role, takes pride in delivering outstanding customer service, and can effectively manage visitor enquiries, meeting room requirements, and hospitality support while maintaining high professional standards at all times.
Key Responsibilities
Deliver a professional, courteous and service-focused front of house experience for clients and visitors.
Meet and greet visitors, ensuring a positive first impression and notifying hosts of guest arrivals.
Manage visitor registration and related front of house procedures.
Coordinate meeting room bookings using Outlook and oversee meeting room services from booking through to event support.
Assist with hospitality requirements and ensure meeting spaces are prepared as required.
Respond to and action general concierge requests, including site facilities enquiries, taxi bookings and restaurant reservations.
Liaise with internal departments to support the smooth operation of the site.
Maintain service records and provide statistics for regular client meetings.
Professional and Personal Competencies/Qualifications
Previous reception experience within a busy corporate environment.
Excellent customer service skills with the ability to go the extra mile.
Strong communication skills, both verbal and written.
Experience engaging with a range of stakeholders and visitors.
Intermediate proficiency in Microsoft Word and Microsoft Excel.
Flexible, adaptable and collaborative approach to work.
Ability to manage multiple priorities in a fast-paced environment.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger,
#aplacetobeyou,
#facilitiesmanagement
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
Proud member of the Disability Confident employer scheme
