Service Desk Analyst


Company:	Sheffield Hallam University
Salary:	£28,031 - £31,236
Hours:	Full-time
Location:	Sheffield, S1 1WB
Working pattern:	Hybrid - 3 days remote
Job type:	Permanent
Posting date:	6 Aug 2026
Closing date:	19 Aug 2026

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Summary

The role

To be the first point of contact for all customer support requests and enquiries. To provide customer-facing, first line support services for the University's portfolio of IT applications and services prioritising incidents and requests for support to agreed targets and service level agreements (SLAs) and escalating incidents to field support teams or problem management for resolution where appropriate.

We offer a diverse range of benefits and opportunities to pursue a rewarding and fulfilling career in a supportive environment.

You will be contractually enrolled into the Local Government Pension Scheme (LGPS) one of the largest and most generous defined benefit pension schemes in the country.

Find out more about the LGPS

If you are, or have been, a recent member of the Universities Superannuation Scheme (USS) directly prior to joining us, you can choose to opt out of the LGPS and remain in the USS. Please contact the Pensions team to discuss options available.

Sheffield Hallam welcomes applications from all candidates irrespective of age, pregnancy and maternity, disability, sex, gender reassignment, sexual orientation, race, religion or belief, or marital or civil partnership status.

We welcome applications for job-share, part-time and flexible working arrangements

The role is not eligible for sponsorship under the Skilled Worker route so if you are an international applicant, you will need to ensure you have an appropriate visa to evidence the necessary right to work in the UK. To find out more, take a look at our guide to applying .

We recommend you download the job description and person specification when you apply, as this will not be available once the job has closed.

Accessibility

We are committed to ensuring our materials are accessible to all. If you encounter any accessibility barriers or have suggestions for improvement please contact us using our web accessibility report form. Your feedback helps us enhance our accessibility efforts and improve our services.

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About Disability Confident

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