20879 - Head of Operations (National)


Company:	Ministry of Justice
Salary:	£71,381 - £85,257
Hours:	Full-time
Location:	Newport, NP10 8FZ
Working pattern:	On-site
Job type:	Permanent
Posting date:	6 Aug 2026
Closing date:	20 Aug 2026

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Summary

Job Title: Head of Operations – Family

While your base location may be at any of our National Services sites, regular attendance at both the Stoke and Bury St Edmunds sites is required.

Proud to serve. Proud to keep justice going.

If you’re customer focussed, intent on delivering excellent service, enthusiastic about leading and motivating a team, then this role gives you the opportunity to play a pivotal role within HM Courts & Tribunals Service (HMCTS).

About us

HMCTS is an agency of the Ministry of Justice responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales. Our roles support our service users and colleagues within HMCTS, where people and businesses access potentially life-changing justice.

Spread nationally over several sites, our Courts and Tribunal Service Centres (CTSCs) deliver services through several jurisdictions known as ‘service lines’. These include Social Service & Child Support, Family Public Law, Probate, Crime, Immigration & Asylum, Divorce, Online Civil Money Claims, the Single Justice Service (non-imprisonable offences e.g., no TV license / car tax), and supporting audio video hearings.

Your role

The Head of Operations will undertake the strategic leadership and performance of across multiple locations, ensuring a highly effective and consistent service delivery. The role has considerable influence and responsibility across this service as well as significant people leadership responsibility. The postholder will have direct line management and indirect leadership of several hundred staff across the region.The Head of Operations will work with colleagues, leadership and senior stakeholders to focus on developing the end-to-end service to maintain and improve performance.

Your skills and experience

Excellent leadership and relationship management skills with proven ability of delivering through others and leading large operational teams.

Experience of operational/service management and supporting stakeholders/partners. The Head of Operations will engage effectively with internal stakeholders, the legal profession and external stakeholders in managing interactions with the wider community and the media.

The ability to anticipate and identify strategic organisational issues and analyse and interpret statistical information to assess performance. The Head of Operations will be expected to take responsibility for the resolution of a range of complex problems, escalating only those which are outside of current policy area or level of authority.

Excellent communication and customer service skills, understanding the needs of our end users reflecting the diverse needs of our customer base from professional justice partners to vulnerable victims and witnesses.

Strong influencing, collaborating and negotiating skills to deliver excellent levels of service within the jurisdiction.

A demonstrable track record of strategic planning and delivering significant change.

If you are ready to take on a challenging and rewarding role apply today.

For a full job description, please read supporting document included below before applying.

Further details

New recruits to the Civil Service joining MoJ are expected to join at the band minimum.

Ways of working

Due to the nature and scope of the role, successful candidates will be required to work full-time. Standard full time working hours are 37 hours per week. There is an expectation that you can be flexible with your working hours to accommodate the needs of the business.

Non-contractual hybrid working is currently available. Hybrid working arrangements will be determined by the business and will only be available when it has been established that delivering the service from home can be done effectively. We cannot facilitate requests for a particular work from home/working in the office schedule.

While a specific jurisdiction is referenced, this does not guarantee permanent assignment to this particular service. Work allocation will be determined by business needs, and you may be required to transfer to other services as deemed necessary by the organisation.

Occasional travel to other courts

For this post, travel to other National Services sites is required.

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