Waiting List Coordinator


Company:	NHS Jobs
Salary:	£25,760 - £27,476
Hours:	Full-time
Location:	Coventry, CV2 2DX
Job type:	Permanent
Posting date:	5 Aug 2026
Closing date:	19 Aug 2026

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Summary

To manage the Waiting List and book as appropriate, validating errors and monitoring trends. Monitor utilisation reports. To ensure wherever possible that all documentation is up-to-date, in an orderly fashion and available whenever decisions are being made, liaising with department and Trust staff to maintain an efficient record system, prompt transcription and distribution of correspondence in compliance with local/national targets. To ensure all routine and/or urgent appointments are effectively and successfully booked within a prompt timescale as appropriate and a proper record is maintained. Deal with all telephone calls relating to the outpatient appointment system, ensuring all calls are dealt with in a polite, pleasant and professional manner. To have a clear understanding of RTT and performance targets and utilise reports effectively. Use of hospital systems, including EPR, to effectively manage workload and RTT patient pathways. To maintain accurate and up to date internal computer systems and to retrieve and generate information to assist in the effective organisation of all patients/customers in accordance with local and national policies and targets. To maintain efficient office management system/procedures to enable the department/clinical team to optimise their customer/patient care by ensuring that the data entered onto the systems is accurate, complete and up-to-date, identifying issues and acting accordingly. Maintain confidentiality and discretion and comply with the terms of the Data Protection Act and local Trust policies at all times. Attend training courses as required to support personal development and the needs of the service For further details of the role please see the attached job description.

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