Operations Manager
| Company: | Mitie |
|---|---|
| Salary: | Not specified |
| Hours: | Full-time |
| Location: | CV3 2JD |
| Job type: | Permanent |
| Posting date: | 5 Aug 2026 |
| Closing date: | 3 Sept 2026 |
Summary
Job Overview
-Contribute to the success of the B&Q contract through the effective training and continuous on-going colleague development
-Effectively support the Account Director & Operations Manager in managing performance, ensuring that all security officers are trained to the highest standard in line with SLAs & KPIs and also manage a team of detectives
-Deputise during times of planned & unplanned absence for Operations Manager
-Responsibility for the operational performance of the allocated business in relation to overall targets set, ensuring compliance with SLA's & KPI's
-To maintain and promote the Mitie brand and reputation by providing an industry leading security provision, whilst being integrated into the Mitie duty manager roster
-Support the customer and be responsible for the accuracy and timely reporting of crime and crime related tasks/activities through effective training of the officer population on the Synapse system
Main Duties
To deliver results that meet or exceeds the budget and service delivery requirements through full responsibility and accountability including but not limited to;
-To work within B&Q retail stores, delivering Mitie company inductions and comprehensive training for all newly appointed security officers from induction to probation sign off
-Delivery of all corporate training to the required standard for all officers in your area of responsibility
-Responsible for maintaining officer establishment, through effective recruitment & selection of core and relief officers
-Responsible for new starter induction training and onboarding
-Completing officer evaluations in line with contractual KPIs using merlin
-Support the security officer population in the compliance of Body Worn Camera usage through great training and coaching
-Support the officer population in delivering great uniform standards through effective coaching as part of the evaluation process
-Responsible for the delivery of all focus topics and any adhoc training as identified by the business
-Deliver ongoing training, toolbox talks, support and guidance to all officers including any adhoc training as required by the business
-Delivery of SIA CCTV training to ensure all podium stores security officers are qualified to use the podium
-Delivery and implementation of performance management/PIP/development plans to officers where required for opportunities in relation to officer standards (uniform, time keeping, task completion failure to follow training delivered)
-Ensuring behaviours and situations that endanger the Health & Safety and wellbeing of colleagues, customers and fellow officers are identified and rectified in a timely manner in line with company policies
-Supports the Operations Manager with INITIAL investigation(s) for Customer complaints, and any other investigations as and when required
-Supports with the delivery, maintenance and update(s) of Assignment Instructions & Risk Assessments
-Engaging with store management to ensure when in store to build a great working relationship with the client
-Ensuring adherence to uniform standards
-Maintain open communication channels, recognise achievements and actively contribute to talent mapping projects
What we are looking for
-Excellent organisational and time management skills
-Confident and professional working approach and appearance
-Strong customer service, client focused attitude with the ability to build good working relationships
-Exceptional verbal and written communication skills
-Ability to work individually and as part of a team
-Resilient and tenacious with a ‘can do' approach
-Flexible and adaptable
-Literate, numerate and IT skills to medium level user
-Level 3 AET held or be willing to work towards this qualification
-Be willing to work towards, if not already held, a management apprenticeship as is deemed appropriate for personnel development
Holds either a non-frontline SIA licence or an SIA frontline licence for SG or DS