2nd Line Infrastructure Engineer
| Company: | Vacancy Filler |
|---|---|
| Salary: | £42,000 |
| Hours: | Full-time |
| Location: | Head Office, St Mellons Cardiff, CF3 0LT |
| Job type: | Contract |
| Posting date: | 5 Aug 2026 |
| Closing date: | 28 Aug 2026 |
Summary
Shaw healthcare are seeking an experienced and motivated 2nd line Infrastructure Engineer to join our team and support the delivery, maintenance, and improvement of our technology infrastructure across a multi-site environment.
The successful candidate will have strong troubleshooting skills, a customer-focused approach, and experience working within secure IT environments. You will play a key role in maintaining infrastructure availability, supporting cloud transformation initiatives, and ensuring systems remain secure, reliable, and compliant.
Location: St Mellons, Cardiff
Hours: 37.5 hours per week
Salary: £42,000 PA
Fixed term contract for 12 months with view to become permanent
Key Responsibilities
• Provide technical support and troubleshooting across a multi-site IT environment.
• Support and maintain infrastructure within ISO27001 and Cyber Essentials Plus certified environments.
• Assist with Azure migration projects and cloud infrastructure improvements.
• Resolve incidents efficiently while meeting agreed service level targets (SLAs).
• Maintain high standards of patch compliance, backup success, and system availability.
• Produce and maintain accurate technical documentation.
• Support security compliance initiatives and best practice standards.
• Contribute to infrastructure projects and delivery milestones.
• Provide excellent customer service and end-user support.
Experience and Technical Knowledge
The ideal candidate will have experience working within:
• Multi-site IT environments.
• ISO27001-compliant environments.
• Cyber Essentials Plus-certified environments.
• Azure migration and cloud technology projects.
Personal Attributes
You will be:
• An excellent problem solver with strong troubleshooting abilities.
• Analytical and methodical in your approach.
• Customer-focused with strong communication skills.
• Able to prioritise workloads effectively and manage competing demands.
• Self-motivated with the ability to work independently and as part of a team.
• Calm and effective when working under pressure.
• Keen to learn and develop new technical skills.
Desirable Criteria
• Microsoft Certified: Azure Administrator Associate (AZ-104).
• Microsoft 365 Administrator certification.
• Microsoft Certified: Identity and Access Administrator certification.
• Fortinet NSE / FCP certifications.
• Sophos Certified Engineer certification.
If you are a proactive IT professional looking for a role where you can make an impact, develop your skills, and support a modern technology environment, we would love to hear from you.