Traffic Operator
| Company: | ARC (Norwich) Ltd |
|---|---|
| Salary: | £30,000 - £40,000 |
| Hours: | Full-time |
| Location: | IP11 4HQ |
| Working pattern: | On-site |
| Job type: | Permanent |
| Posting date: | 5 Aug 2026 |
| Closing date: | 4 Sept 2026 |
Summary
Are you an experienced Traffic Operator looking for your next challenge within a fast-paced container transport environment?
We are recruiting on behalf of a well-established and growing logistics business based in Felixstowe. This is an excellent opportunity to join a busy operations team where you'll play a key role in coordinating container movements, maximising fleet utilisation, and ensuring exceptional service delivery to customers.
Working within a dynamic transport office, you'll be responsible for managing daily transport operations, liaising with drivers, ports and customers, and ensuring that all planned movements are completed efficiently and cost-effectively.
The Role
As a Traffic Operator, your responsibilities will include:
• Planning and coordinating container movements from the UK's major ports, including Felixstowe, Southampton and London Gateway.
• Managing vehicle schedules to maximise utilisation and profitability.
• Maintaining regular communication with drivers and ensuring strong working relationships are developed and maintained.
• Proactively resolving operational issues and responding to changing customer requirements throughout the day.
• Booking Vehicle Booking System (VBS) slots and ensuring all bookings are accurate and compliant.
• Monitoring service performance and ensuring customer expectations are consistently met.
• Working closely with colleagues across the transport operation to ensure smooth day-to-day running.
About You
We're keen to speak with candidates who have:
• Previous experience within container haulage, transport planning or traffic operations.
• A good understanding of UK ports and VBS booking systems.
• Experience using transport management systems, with knowledge of TOPS being advantageous.
• Strong organisational skills and excellent attention to detail.
• The ability to remain calm and prioritise workloads in a fast-moving environment.
• Excellent communication and relationship-building skills.
• Good IT skills and confidence working with transport software systems.
• A proactive, motivated and solutions-focused approach.
What's On Offer?
• Competitive salary of £30,000 - £40,000 depending on experience.
• 45-hour working week between 07:00 and 18:00.
• Opportunity for overtime and occasional weekend work.
• Annual leave increasing with length of service, up to 25 days.
• Additional birthday leave following successful completion of probation.
• Life Assurance scheme.
• Company pension.
• Employee Assistance Programme available 24/7.
• Health and wellbeing subscription.
• Free on-site parking.
• Dress for your day policy.
• Company car available for suitably experienced candidates.
If you're looking to join a respected transport business where your experience and contribution will be valued, we'd love to hear from you.
If you have any questions please dont hesitate in contacting Simon Rapley -
simon.rapley@arcgroup.co.uk
ARC Recruitment operates in accordance with the Employment Agencies Act 1973, the Conduct of Employment Agencies and Employment Businesses Regulations 2003, and all applicable UK employment legislation. We are committed to equal opportunities and comply with the Equality Act 2010 and all relevant data protection laws, including UK GDPR and the Data Protection Act 2018.