Student Complaints and Conduct Officer


Company:	Aston University
Salary:	£31,236 - £36,636
Hours:	Full-time
Location:	Birmingham, B4 7ET
Working pattern:	On-site
Job type:	Permanent
Posting date:	5 Aug 2026
Closing date:	17 Aug 2026

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Summary

Join a collaborative and supportive team at the heart of the University's student casework processes. You will play a key role in ensuring complaints, academic appeals, disciplinary matters, and other student procedures are handled fairly, consistently, and in line with University policies.

Working across a varied caseload, you will investigate and resolve student complaints, academic appeals, and academic and non-academic misconduct cases. This will involve gathering and analysing evidence, meeting with students and staff, conducting research, and preparing clear, well-reasoned reports and recommendations.

You will use your judgement and analytical skills to reach balanced outcomes, while identifying themes and opportunities to improve processes, enhance the student experience, and strengthen practice across the University.

As part of a flexible and collaborative team, you will support colleagues across different areas of casework as priorities and workloads fluctuate, contributing to an effective and responsive service.

This is an excellent opportunity for someone with strong investigative, analytical, and communication skills who is committed to ensuring fairness, consistency, and excellent service in a complex and sensitive environment.

The duties and responsibilities outlined below describe the general nature of the role. The balance of activities may vary over time in response to departmental needs and priorities. Regular on-campus engagement is expected in line with service and operational requirements, with arrangements agreed through the Academic Registrar.

What we offer:

Aston University is a vibrant campus located within Birmingham city centre, which has excellent transport links via bus or train.

Hybrid working is possible for this role, which means working both on campus and from home depending on the activity. Further information on hybrid working can be found here.

Excellent training and development opportunities.

A generous annual leave scheme with 30 days bookable leave and a further 13 days of bank holiday and University closure days.

Everyday discounts to a number of activities and retailers.

Great family-friendly policies.

On-site gym and pool with discounted staff membership available.

Further information on our Benefits and Rewards can be found here.

This role does not meet the eligibility criteria for new applicants to the Skilled Worker visa route.See here for information about Skilled Worker eligibility criteria: https://www.gov.uk/skilled-worker-visa

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