Homecare Care Coordinator


Company:	Excelcare Holdings
Salary:	Not specified
Hours:	Full-time
Location:	E14 8DP
Job type:	Permanent
Posting date:	5 Aug 2026
Closing date:	4 Sept 2026

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Summary

Homecare Care Coordinator - Tower Hamlets

£30k depending on experience

Looking for your next Care Coordinator role? Join a well-established homecare provider in Tower Hamlets where you'll play a key role in delivering outstanding care while developing your career in a supportive and growing team.

Please note we are unable to offer sponsorship for this role.

Office Based: 8:30am – 5:00pm, Monday to Friday, plus on call as per the rota every 6 or 7 weeks.

Benefits

Salary up to £30,000
£325 per on-call week
Monday-Friday working
45p per mile mileage
Paid DBS
Annual salary review
Career progression
Employee recognition scheme
Pension
28 days holiday

Main responsibilities as Homecare Care Coordinator:

Proactively managing new care package referrals
The allocation of Homecare care workers rota’s and workloads on the electronic management system
Matching care workers to service users based on care need, skills, experience, and personalities.
To maintain effective links and communication with local authority teams, care workers, service users, relatives and other relevant stakeholders.
Following up on any concerns raised by care workers and liaising/referring to appropriate professionals, including GP’s, OT's and DN's
Ensuring care workers are appropriately trained and able to carry out their duties and responsibilities effectively and sensitively.
Maintaining efficient administrative systems and records.
To implement and monitor all care packages and care plans as detailed within individual service agreements
To record and report any complaints whilst ensuring that all quality standards, complaints and comments are dealt with promptly.
To deal with emergencies arising from the service
To manage the homecare service and staff in accordance with the organisations aims and objectives, policies and procedures.
To assist in reviews of all Homecare care worker inductions and training needs on a regular basis to meet the annual training requirements.
To monitor and record absence for allocated staff.
To carry out regular supervision and monitoring of Homecare care workers in line with the service’s registration requirements.
To provide an emergency ‘On Call’ service as per rota
To undertake quality assurance processes, including telephone monitoring calls and care record audits

About you:

Previous experience working as a Care Coordinator is a desirable requirement or considerable experience within Home Care.
Understanding of CQC regulations and requirements.
Excellent IT skills and competency in Microsoft Office packages as well as data bases or people rostering systems.
Possess excellent verbal and written communication skills with an eye for detail ensuring accuracy of data.
Ability to work under pressure with changing demands that require you to be responsive and flexible.
Excellent people skills with the ability to provide an exceptional level of service.
Experience of prioritising tasks and meeting deadlines without compromising accuracy

If you're an experienced Care Coordinator ready to join a supportive team where you can make a real difference every day, we'd love to hear from you. Apply today and take the next step in your career.

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