Guest Experience Manager (GXM)
| Company: | Guarding UK |
|---|---|
| Salary: | £14.80 per hour |
| Hours: | Full-time |
| Location: | London |
| Job type: | Permanent |
| Posting date: | 4 Aug 2026 |
| Closing date: | 3 Sept 2026 |
Summary
Job Advert
Role: Guest Experience Manager (GXM)
Location: London, Hackney
Department: Reception UK
Job type: Permanent
Salary: £14.80 per hour
Pattern of work: Monday to Friday (08:00 - 18:00)
Closing Date: 18/08/2026
Job ID: 871
We are looking for a proactive, polished, and personable Guest Experience Manager to lead the Front of House experience. You’ll be
the sole ambassador of the building, setting the tone for a premium and professional space.
We are seeking an exceptional Guest Experience Manager to deliver a first-class, hospitality-led experience within a prestigious
corporate office.
As the key Front of House professional, you will create outstanding first impressions, manage daily reception operations and build
strong, trusted relationships with tenants, clients and stakeholders.
Who we are
Reception UK (RUK) is an established reception and concierge service; we take great pride in being known for our attention to
details and service excellence. Our vision is to create a reception/concierge service that’s unique, bespoke and tailored to our
clients’ requirements with a focus on superb customer service.
Main Responsibilities - Front of House
As the key Front of House resource, the GXM will provide a welcoming, helpful and professional first point of contact to all
callers and visitors-First impressions are extremely important.
Provide a high-quality service that ensures that a positive impression is given whilst remaining proactive when faced with
problems or queries.
Answering all incoming telephone calls and resolving queries ensuring accurate, comprehensive, and relevant information is
provided. Ensure all callers feel valued and prioritised and where colleagues are not available or point of reference not clear,
take messages and provide a follow up.
Meet and greet all visitors to the building (colleagues, managers, tenants, landlord representatives and members of the public),
providing a friendly, efficient, timely, professional, and welcoming environment. Direct to appropriate facilities or staff
member as required.
Ensure the daily list of visitors is kept in reception and that all visitors sign in and out of the building.
Key management procedures must be adhered to.
Keep the reception area well presented, tidy and uncluttered, ensuring the reception administration is up to date.
Monitoring and ordering office supplies and maintaining office equipment in the reception area.
Assist the Office Manager in the day-to-day running of the building to deliver operational activities in line with agreed service
levels/management agreements, associated legislation and compliance.
A clear focus will be applied to general management of the building, security, safety, compliance and managing contractors.
Contractors- Oversee any works that may take place, inspect and report back to FM once works are completed, ensuring tenants are
updated on client’s request.
Monthly newsletters are to be agreed with client, ensuring they are informative, fun, interactive and elevates tenant liaison.
Know your area- restaurants, pubs, nearest station with directions and any local areas of interest.
Provide discounts with local amenities for tenants.
Minimum 2 x pop up stalls to be arranged for reception area per month.
Profile
Qualifications, knowledge, skills, experience and competencies:
* Experience of working in a similar role or industry
* Exceptional personal presentation
* Good health and safety knowledge and day to day application
* Team supervision
* Liaison with contractors
* Excellent communication skills (oral and written) - Ability to read, understand, apply and communicate written materials, e.g.
policies and procedures, fire drill instructions.
* Used Microsoft office or other IT and digital platforms.
* Ability to work on own initiative, within a pressurised environment.
* Highly developed organisational skills
* Good Interpersonal skills to sustain effective relationships and partnership working with all stakeholders.
* Seek opportunities and finds solutions to blockers.
Employee Benefits
RUK takes pride in offering benefits that promote health and wellbeing.
* Ride to Work Scheme
* Retail discounted shopping
* Employee Assistance Programme
* Credit Union
* Long Service Rewards
* Employee of the Month/Year
We are an equal opportunities employer; we encourage applications from a diverse range of individuals. We believe that a diverse
talented workforce nurtures excellence and makes us a great place to work, where individuality and inclusivity are celebrated.
We reserve the right to withdraw the advert earlier than the advertised closing date if we receive too many applications.