Customer Service Administrator – CMA067
| Company: | Anderson Recruitment Ltd |
|---|---|
| Salary: | Not specified |
| Hours: | Full-time |
| Location: | Stonehouse, GL10 2BQ |
| Working pattern: | On-site |
| Job type: | Permanent |
| Posting date: | 4 Aug 2026 |
| Closing date: | 3 Sept 2026 |
Summary
Due to internal promotion, we are currently seeking a Customer Service Administrator to join a reputable manufacturing company located in Stonehouse. This is a fantastic opportunity to become part of a business recognised for its strong team environment, supportive leadership, and opportunities for long-term career progression.
In this role, you will be instrumental in providing excellent customer service, handling enquiries and complaints, and ensuring all issues are resolved promptly while delivering a positive customer experience.
Responsibilities:
- Ensure all customer complaints and queries receive a first response
- Investigate issues thoroughly to identify root causes and determine appropriate solutions
- Accurately log and manage cases within the company's system
- Proactively keep customers updated on the progress of their enquiries
- Liaise with internal departments such as Production, Dispatch, Purchasing, and Sales
- Monitor and manage your own workload to ensure timely resolution of cases
- Escalate issues when additional support is required
- Maintain high standards of customer service and professionalism at all times
Candidate Attributes:
- A self-motivated team player
- Excellent organisation, time management and administration skills
- Able to prioritise workload
- Able to work under pressure and remain calm
- Customer service can do attitude
Hours: Monday – Friday, 8.30am – 5pm
Salary: Starting £26,750 per annum (tiered pay which you can progress through with training)
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