Customer Service Manager


Company:	B&M Retail
Salary:	£27,873
Hours:	Full-time
Location:	Stoke on trent, ST1 5SJ
Working pattern:	On-site
Job type:	Permanent
Posting date:	4 Aug 2026
Closing date:	3 Sept 2026

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Summary

Love retail? Get a buzz off delivering great customer service? Ready to lead a team that puts customers first every single day?

Join B&M as a Customer Service Manager in our Festival Parkstore and be the driving force behind a brilliant shopping experience!

This is a hands-on leadership role where you’ll own the front-end experience - from the moment customers walk into the store, until the moment they leave. You’ll lead your team to deliver fast, friendly, and efficient service in a busy, high-energy store.

It’s a permanent, full‑time role, and as part of the store management team, will require flexibility required across days, evenings, and weekends.

What you’ll be doing

Leading the front end, making sure every customer gets great service

Keeping queues moving and the experience fast, friendly, and efficient

Handling customer queries, issues, and feedback with confidence and care

Driving service standards, KPIs, and customer satisfaction scores

Creating a welcoming, positive store atmosphere customers enjoy

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