Facilities Helpdesk Coordinator


Company:	Andy File Associates
Salary:	£28,000 - £28,000
Hours:	Full-time
Location:	Rotherham, S60 1FW
Working pattern:	On-site
Job type:	Permanent
Posting date:	4 Aug 2026
Closing date:	3 Sept 2026

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Summary

Helpdesk Coordinator

Salary: £26,000 - £28,000 dependent on experience

Hours 9am - 5pm

Location : Rotherham S60

About our client:

Our client is a rapidly growing facilities management company dedicated to providing exceptional service to a diverse portfolio of clients. As their business continues to expand, they are now looking for another Helpdesk Coordinator to join their team, ensuring efficient, professional, and customer-focused support.

Job Overview:

The Helpdesk Coordinator will be part of a small helpdesk team, ensuring that all service requests are handled promptly and effectively. The role involves ensuring smooth communication between the helpdesk, facilities management teams, contractors and clients.

Key Responsibilities:

Helpdesk Operations: Part of a team that ensures all incoming service requests, incidents, and inquiries are logged, tracked, and resolved in a timely and effective manner.

Client Communication: Ensure consistent and professional communication with clients regarding service requests, project updates, and issue resolution.

Working to Service Level Agreements (SLAs): Ensuring service requests are resolved within agreed timelines. Take action to address and escalate any issues that might breach SLAs.

Customer Satisfaction: Maintain a high level of customer satisfaction by resolving issues efficiently and enhancing customer service protocols.

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