Single Point of Access Administrator


Company:	NHS Jobs
Salary:	£25,760 - £27,476
Hours:	Full-time
Location:	Milton Keynes, MK7 6AA
Job type:	Permanent
Posting date:	3 Aug 2026
Closing date:	10 Aug 2026

Apply for this job

Summary

Please note: This vacancy does not meet the criteria for Skilled Worker sponsorship, unless you meet the criteria by temporary exemption from current changes to immigration rules put in force on 22/07/2025. Separate provisions are applied to workers who have been sponsored and continuously held a Skilled Worker visa since prior to 04/04/2024." As such, if you dont meet the Transitional Provision (above) we are unable to consider your application unless you can provide documentary evidence of your right to work in the United Kingdom. If you believe you are eligible for sponsorship or already hold a valid right to work in the UK, please ensure you provide full details of your immigration status in the Pre-Screening Immigration section of your application form. Please note role eligibility also depends on whether the role meets the salary threshold for the relevant occupational code (SOC CODE). For further info please visit: Skilled Worker visa: Overview - GOV.UK MAIN DUTIES AND RESPONSIBILITIES Children SPA Answering telephone calls received into the SPA, dealing with general enquires from service users, GPs and other external agencies in a courteous and proficient manner to ensure a high standard of service is maintained, directing callers to clinical staff when appropriate following locally agreed pathway Making telephone calls from the SPA to service users, other external agencies and health care professionals as appropriate. Booking appointments for clinical staff in line with locally agreed workflows and pathways. Maintaining and updating electronic patient records in a timely manner to provide current, accurate data. This will include recording and logging clinical data, appointments, demographic information updates and other data as required. Data input will be in line with Information Governance, Service and Clinical System guidance. This information is confidential and of a sensitive nature. Extensive use and knowledge of the Trusts preferred electronic patient record system. This is currently SystmOne and will include referral process, tasking, use of tabbed journal, appointment system, templates and pre-sets. There may be some basic reporting functions as appropriate. Day to day use of Excel spreadsheets to support overall administrative processes. Receiving referrals into the service and processing following agreed workflow. Making referrals out of the service to external organisations, as appropriate, following agreed pathways. Following agreed workflows around processing of highly confidential and sensitive patient information relating to childrens safeguarding. Following agreed workflows around processing sensitive patient information in response to child death notifications. Allocating work to individual clinical staff and teams based upon agreed allocation tools and pathways. Dealing with internal and external communications via post and emails on a day to day basis. This will include sensitive safeguarding workstreams that need to be dealt with in a timely manner following the agreed workflow and locally agreed processes. Answering/dealing with queries, both face to face and via the telephone, take messages and pass them on to the relevant member of staff in an appropriate and timely manner via the electronic patient record system following locally agreed protocols. General administrative tasks such as typing, scanning, photocopying and printing etc. Attend and take part in team and service meetings as appropriate. Attend and take part in regular management supervision sessions and appraisals with line manager. Participate in all mandatory training and required training programmes in a timely manner as required by the Trust maintaining compliance. To maintain strict confidentiality at all times in line with agreed Trust and NHS policy. To be a flexible and supportive member of the team and provide appropriate cover as and when required. To carry out any other duties, as required, to meet the demands of the service. If required support the clinical staff within the clinic setting ensuring that attendance registers are maintained on clinical records systems. Work within the Milton Keynes Safeguarding Children code of practice and procedures. Report and refer any concern regarding child protection to the relevant clinician following locally agreed process. To maintain at all times a professional manner and appearance in line with Trust policies. Have an awareness and understanding of infection prevention and control matters relating to children and young people. To demonstrate and train staff within the remit of your role.

Apply for this job