Head of Impact and Insights


Company:	THE FELIX PROJECT
Salary:	£50,000 - £55,000
Hours:	Full-time
Location:	London, LONDON
Job type:	Permanent
Posting date:	3 Aug 2026
Closing date:	2 Sept 2026

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Summary

Job Advert

Job Title: Head of Impact and Insights

Reporting to: Chief Transformation Officer

Salary Range: £50,000 -£55,000

Contract Type: Permanent

Location: Hybrid London or Sheffield

Hours/Days per week: 35 hours per week, 9am – 5pm, Monday – Friday.

Requirements: Felix can only employ applicants who currently have the right to work in the UK. As part of our safer recruitment

policy, we do ask questions regarding unspent criminal records

WE ARE FELIX

We bring people together to rescue, repurpose, and share surplus food that would otherwise go to waste, turning an environmental

problem into a social opportunity.

Together with 16 other independent charities, 18,000 volunteers, and thousands of partners, we are the UK’s food rescue network,

supporting 1.5 million people across the country.

We‘re about fuller plates, fuller communities, and fuller lives.

PURPOSE OF THE JOB

Development and delivery of the Data, Research and Impact strategy through a cascade of the overall business strategy by ensuring

Felix uses robust evidence, technology and research to maximise its social impact and make effective strategic decisions.

The role provides strategic leadership for the Impact & Insights function at a pivotal stage for Felix post-merger. It will also

play a critical role as we reshape and transition Data, Digital and Technology, clarifying ownership of business logic,

measurement frameworks, KPIs, data quality and governance so that Impact & Insights, Technology and business owners have clear

accountabilities and can build greater organisational data maturity. Through this, the role will embed data-informed decision

making across the organisation, underpinned by strong governance, reporting frameworks and cross-functional collaboration.

DUTIES AND RESPONSIBILITIES

Your normal duties and responsibilities will be set out in your job description. However, the charity may require you to perform

other duties from time to time.

* Shape and lead Impact and Insights as a strategic, trusted function that embeds a data-driven culture across the organisation.

* Lead the research, data and analytics strategy, ensuring evidence, insight and enabling technology drive impact, learning and

innovation.

* Establish and embed data governance practices that improve data consistency, accountability, compliance, and the responsible

use of information across the charity.

* Empowerment and leadership of the Impact and Insights team

* Act as a key member of the Data, Digital, and Technology (DDaT) Senior Management Team, actively shaping our overarching

technology roadmap and ensuring our data architecture supports long-term organisational growth.

* Lead the transition of roles and responsibilities as DDAT is reshaped, ensuring Impact & Insights takes clear ownership of

business logic and insight requirements while working with Technology to inform the core reporting suite and data

infrastructure, creating clearer accountabilities and a stronger, more effective department.

* Own business logic, measurement frameworks, KPI design and data quality reporting, working with business owners and Technology

to strengthen data governance and organisational data maturity.

* Create and maintain an innovative environment that encourages colleague participation in raising standards of quality, team

working and communication.

* Monitor departmental KPI’s and challenge improvement when required to ensure targets are achieved and improved.

* Oversee the production of reporting and analytical outputs that turn complex evidence into clear, compelling insight for senior

leaders, trustees and external stakeholders.

* Personally lead and deliver analysis for key strategic projects, ensuring robust evidence, insight and recommendations directly

inform organisational priorities and decision-making.

* Work in partnership with fundraising, food and marketing teams to ensure insight, evidence and impact reporting are embedded

in planning, delivery and strategic decision-making.

* Support systems, tools and processes for effective data capture, reporting, governance and insight generation, working closely

with the BI Lead and data engineering team.

* Establish and advocate for appropriate use of AI and digital tools to improve or automate analysis, forecasting, reporting

efficiency or insight generation, with appropriate governance in place.

* Strategically manage the Impact & Insights budget and resources effectively, ensuring investment is prioritised to deliver the

greatest value for organisational learning, performance and impact.

ESSENTIAL CRITERIA

* Significant senior-level experience leading impact, insight, research, functions, with a track record of using evidence to

shape organisational strategy and decision-making.

* Strong experience of developing impact measurement frameworks, KPIs and reporting approaches that demonstrate organisational

performance and social impact.

* Experience of improving data governance, data quality and data management practices across teams, with a clear understanding of

responsible data use and data privacy regulations (eg GDPR).

* Ability to lead and develop multidisciplinary teams, creating clarity, focus and high standards across insight generation,

research and reporting.

* Strong strategic communication skills, including the ability to clearly articulate asks, recommendations and trade-offs to ELT,

boards and senior stakeholders.

* Experience of contributing at senior management team level, influencing cross-functional roadmaps and priorities within data,

digital or technology environments.

* Practical experience of using AI or advanced digital tools to strengthen analysis, insight generation, forecasting or reporting

efficiency, alongside strong consideration of ethics, governance and adoption

* Excellent stakeholder management, able to build trusted relationships across functions and translate complex evidence into

clear, actionable insight for varied audiences.

* Knowledge of Impact methods including Theory of Change and Social Return on Investment.

EQUITY DIVERSITY INCLUSION & BELONGING

At Felix, we are committed to promoting equality, diversity, and inclusion in everything we do. We value the unique contributions

of every individual and strive to create a respectful, inclusive environment free from discrimination or prejudice. Our commitment

extends to all employees, and volunteers, ensuring equal opportunities for everyone, regardless of background or characteristics.

APPLICATION PROCEDURE

Once you apply you will be directed to our recruitment portal. Please upload your CV and a covering letter outlining your

suitability for the role and make sure that they are both uploaded before submitting your application. After you have submitted

your application, you have 24 hours in which you can access you application and make edits. We will only consider applications

with both CV and cover letter submitted.

RECRUITMENT TIMELINE

We reserve the right to close advertisements early and we might assess candidates and arranging interview as applications come in,

so please apply as soon as possible, to avoid missing out on this opportunity.

Due to the anticipated large number of applicants, if you do not hear from us within four weeks of your application, we regret to

inform you that your application has been unsuccessful. Consequently, will not be able to provide feedback.

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