Administrator Coordinator | South West London and St George's Mental Health NHS Trust


Company:	South West London and St Georges Mental Health Trust
Salary:	£33,262 - £36,027 per annum inclusive of Outer London HCAs
Hours:	Full-time
Location:	Tolworth, KT6 7QU
Job type:	Permanent
Posting date:	3 Aug 2026
Closing date:	2 Sept 2026

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Summary

We are seeking an experienced Administrator to provide Secretarial/admin support to the Kingston Adult Mental Health Services. The post is 5 days a week, 37.5 hrs, Monday-Friday.

The post will be working with Kingston Integrated Recovery Hubs. Admin tasks to include using computerised information systems (RIO), collating statistics and returns as required by the Trust, processing medical correspondence, booking appointments, developing and maintaining filing systems, being the first point of contact for patients, relatives/carers and other professionals service queries. To be responsible for ensuring referrals to the team are processed efficiently.

This essential role provides crucial support to the teams in receiving and opening referrals, following up with GP’s and third parties for additional information together with using computerised information systems, collating statistics and returns as required by the Trust and local authorities, word-processing, developing and maintaining filing systems, ensuring referrals to the teams are processed efficiently, arranging outpatient clinics, ordering and purchasing stationery and clinic supplies, managing telephone calls and liaising with patients, relatives/carers and other professionals.

About the location:

Kingston Adult Mental Health Teams are based at Tolworth Hospital, 1stFloor Acacia Unit, Red Lion Road, Tolworth, Surrey KT6 7QU.

The post will be part of an administration team that exists to provide an important administrative and Outpatient service to Kingston adult mental health teams to ensure the smooth running of those services. This is to include using computerised information systems, collating statistics and returns as required by the Trust and Local Authority, word-processing, developing, maintaining filing systems and being the first point of contact for patients, relatives/carers and other professionals.

To provide senior admin support and be responsible for the admin team in their work area. You will need to have previous secretarial/administrative experience with excellent verbal and written communication skills and proven organisational and prioritization skills. The role requires you to work under your own initiative amongst a team of administrators working across community teams. You will also be required to provide cross cover on reception and other teams when required. RIO experience would be advantageous. Training will be provided.

We are Proud to Belong at South West London and St George’s Mental Health NHS Trust.

We have expert services, a rich history and a clear commitment to providing the best quality care for those with mental ill-health. The Care Quality Commission already rates our services as ‘good’ - we aspire to be ‘outstanding’.

This is a great time to join us. We are transforming the way we care for our communities to support our mission of Making Life Better Together. We have built two brand new mental health facilities at Springfield University Hospital, which are amongst the best in the world. More developments are planned across our sites and services as we invest a further £120m to upgrade and modernise our estate by 2027.

We are inclusive and diverse and strive to be actively anti racist. We want to attract people from all backgrounds and experiences to enrich the work we do together.We are proud to co-produce and involve our local communities in all that we do.

We offer flexible working, career development and a variety of benefits to enable a positive, welcoming environment in which our people and their careers can thrive.

Come and join our inclusive teams and help our patients on their recovery journey.

Unless expressly stated in the job advert this role is not subject to sponsorship, please be advised that all offers of employment are subject to evidence of right to work in the UK.

To be responsible for ensuring the data on the required electronic patient care record or Local Authority systems, if required, is accurate and up to date. The post holder will review the Trust dashboard or extract routine data for the Trust and/or team members. To address and alert teams to errors and problems as they arise.

To support team members in being able to access basic information held on My Dashboards and Pulse

To ensure that all service users patients and visitors are received in a courteous and efficient manner.

To be responsible for ensuring referrals to the teams are processed efficiently. Responding to urgent referrals when necessary and making sure they are passed on to the duty team

To facilitate effective communication within the team by providing team members with messages and information

To ensure that all telephone enquiries to the team are handled politely and sympathetically, ensuring that all messages are passed on to the appropriate person in a timely and accurate manner which may often involve dealing with difficult and distressed patients on the phone or in person.

To support the administration of multi-agency meetings, panels, Safeguarding Meetings and forums as required to attend, including the preparation/distribution of agendas and associated papers, formal minute taking and follow up actions and distribute these as appropriate.

Ensure that Admin related Trust KPIs are addressed through regular reports provided by the Team Manager. Co-ordinate all the support services provided to the team including domestic, catering, security, estates and to be the contact for maintenance issues.

To be responsible for the ordering and purchasing of stationery and office supplies for staff as well as monitor and ensure that adequate levels of stationery supplies are maintained and distributed accordingly liaising with the Procurement Team regarding any problems.

To have the need for confidentiality of service users and professional information.

Use of Artificial Intelligence (AI) in job applications

If you have used AI to support the preparation of your application, please briefly indicate how it was used within your supporting statement or application form.

Please remember, your application is your opportunity to tell us about your skills, experience and motivation for the role. We encourage applicants to complete their application and supporting statement in their own words wherever possible. We recognise that AI tools can be helpful in supporting accessibility, and for improving spelling, grammar and structure.

Applications that rely heavily on AI-generated content can become generic and fail to accurately reflect an applicant's individual experience. Applications that clearly demonstrate your own voice, reflections and experiences are often the most effective and help us better understand your suitability for the role.

Please be aware that information provided in your application and supporting statement may be explored further during the selection process. It is important that all applications accurately represent your own knowledge, skills and experience.

This advert closes on Monday 10 Aug 2026

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