Retail & Customer Experience Advisor
| Company: | Talent Finder |
|---|---|
| Salary: | £27,000 - £30,000 |
| Hours: | Full-time |
| Location: | CB24 4UQ |
| Working pattern: | On-site |
| Job type: | Permanent |
| Posting date: | 3 Aug 2026 |
| Closing date: | 2 Sept 2026 |
Summary
Retail & Customer Experience Advisor | Cambridge, CB24 4UQ | Full Time | Monday-Friday, 08:00-17:00 | £27,000 - £30,000 per annum including performance-related bonus
Are you passionate about delivering exceptional customer experiences and building strong relationships?
Our client is a high-class brand management and distributor of premium appliances. Operating out of a state-of-the-art facility, they provide an exciting opportunity to join an established customer service team focused on delivering best-in-class service to customers across direct-to-consumer websites and marketplace platforms.
The Role
As a Retail & Customer Experience Advisor, you will deliver exceptional customer service across multiple platforms, ensuring customer enquiries are handled professionally and efficiently.
Key Responsibilities
• Handle incoming customer enquiries via phone, email, live chat and social media in a timely and professional manner
• Deliver an outstanding customer experience
• Efficiently handle customer queries with empathy, knowledge and understanding
• Manage daily tasks across direct-to-consumer, retail and marketplace platforms, including processing orders, return requests and uploading stock inventories
• Work positively across internal departments, including sales, logistics and brand teams, to solve customer queries
• Generate and manage reports related to customer interactions, order status and service levels
• Conduct website audits to ensure up-to-date information is provided to consumers, including product information, FAQs and manuals
What We’re Looking For
• Experience working in a customer-focused and fast-paced environment
• A real desire to go above and beyond for customers
• Excellent listening skills with the ability to build good rapport with customers and display empathy
• A confident telephone manner, self-motivated with a drive to find the right solutions for customers
• Ability to work well under pressure, showing resilience and good time management skills
• Confidence using IT programmes, including Microsoft packages
• Ability to prioritise workload whilst being organised and efficient
• Excellent communication skills, both verbal and written
• Good attention to detail and ability to solve problems
What’s In It For You
• 25 days holiday
• Company Profit Share Scheme
• Contributory Pension (up to 6%)
• Life Cover
What’s next? It’s easy! Click “APPLY” now! We can’t wait to hear from you!
Your data will be handled in line with GDPR.
Related jobs
Mobility Showroom Sales Assistant
£12.75 to £16.50 per hour
Anglia Healthcare & Mobility Ltd
Huntingdon, Cambridgeshire
On-sitePermanentFull time