CHUNC Office Administrator


Company:	Chunc Limited
Salary:	Not specified
Hours:	Full-time
Location:	Hereford, HR2 6JU
Working pattern:	On-site
Job type:	Permanent
Posting date:	3 Aug 2026
Closing date:	2 Sept 2026

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Summary

Chunc Limited is a family run business and forms part of the HR Smith Group. We design, develop and manufacture a range of manual attendant-controlled wheelchairs in our factory based in Hereford. For children through to young adults with moderate to complex postural needs: offering comfort, support and mobility every day, for both indoor and outdoor use.

Part of HR Smith Group, with commitment to innovative product design, British manufacturing and in house expertise. Every chair is hand assembled and delivered direct to our customer within 10 working days.

Are you a compassionate, empathetic and experienced Office Administrator looking for a new challenge? Customer

facing, you will be at the forefront of providing customer support before, during and after purchase, reflecting our

commitment to excellent service. We work directly with families and a range of Healthcare professionals across the NHS.

Primary duties and responsibilities:

• Manage customer communications via phone, email, and mail.

• Provide first-line customer support with a general understanding of the Chunc product portfolio.

• Process quotes, orders, and coordinate bespoke modifications with production, shipping, and accounts teams.

• Schedule and coordinate customer Rental Chair service.

• Liaise with hospitals and private clients for Rental and FOL equipment collection.

• Drive customer order workflows, maintain records, and support warranty follow-ups and issue resolution.

• Assist field-based Seating Specialists and Distributor network with sales administration.

• Maintain through, accurate and up-to-date filing system.

• Ensure professional communication standards internally and externally

Benefits:

• Free refreshments (tea and coffee).

• Casual dress.

• Company social events.

• Opportunity for company bonuses.

• Cost of living reviews carried out annually by the Directors.

• 20 days holiday plus bank holidays and your birthday off (to be taken any time in the year).

• Long service holiday accrual scheme where you gain 1 extra holiday day per year from 5-10 years’ service up to a maximum of 26 days.

• Life Insurance Scheme – 3x annual salary.

• Health and Wellbeing programme

• Employee Assistance Programme

We have a positive, professional and welcoming environment; you will have the opportunity to work within a fully integrated multidisciplinary business. We offer good job security and stability with career development opportunities for the right candidate.

• Full time position.

• Immediate start.

• Salary commensurate with experience.

• Free internal training provided as required.

• Opportunities to progress, promote internally and up skill.

• Due to the nature of the business being a manufacturing environment, working from home arrangements are not available.

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