Service Improvement Facilitator | York and Scarborough Teaching Hospitals NHS Foundation Trust


Company:	York Teaching Hospital NHS Foundation Trust
Salary:	£49,387 - £56,515 per annum
Hours:	Full-time
Location:	YORK, YO31 8HE
Job type:	Permanent
Posting date:	31 Jul 2026
Closing date:	2 Sept 2026

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Summary

Are you keen and driven about continuous quality improvement and transforming services to ensure patients receive excellent care every time?

We have an exciting opportunity for two Service Improvement Facilitators to join our Improvement Team. As we continue to develop our Quality Management System and strengthen our culture of continuous improvement, these roles will be key to delivering sustainable change.

We are looking for motivated individuals with experience of quality improvement methodologies, Lean tools and techniques, project management, coaching, facilitation and training. You will work across clinical and non-clinical services, supporting teams to identify improvement opportunities and deliver change that aligns with organisational priorities.

This varied and rewarding role involves coaching staff in quality improvement methods, facilitating workshops, contributing to training programmes and supporting improvement projects from planning to implementation. You will help build improvement capability across the organisation and support teams to achieve better outcomes for patients, colleagues and services.

Key responsibilities include providing expert support to priority improvement programmes, developing quality improvement capability through coaching and training and supporting the implementation of quality improvement as part of the Trust's Quality Strategy.

This is a fantastic opportunity to influence change and support innovation across the organisation.

• To be an expert in the use of quality improvement tools and techniques including Model for Improvement, PDSA cycles, process mapping, facilitation, demand and capacity analysis and patient/carer engagement

• To increase the capacity and capability of teams/ individuals to lead and manage change by contributing to formal teaching programmes or sessions to develop and train staff on tools and techniques to support quality improvement and sustainability.

• With the project sponsors, use a QI coaching approach to influence for results, work closely with these key stakeholders to design and support the implementation of change for the quality improvement intervention.

To find out more about what it is like to work for our Trust please visit the following link:

https://yorkhospitals.pagetiger.com/hdjgxd

Our benefits

We offer a range of benefits to support our staff including:

• Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants

• 27 days holiday rising to 33 days (depending on NHS Trust service)

• A variety of different types of paid and unpaid leave covering emergency and planned leave

• Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme

• NHS Car Lease scheme and Cycle to Work scheme

• An extensive range of learning and development opportunities

• Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers

For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.

A full description of the role is available in the attachment: job description.

Please note that if a high number of applications are received this advert may close early. You are advised to submit your application at the earliest opportunity.

Working for the Trust

Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.

Our values play into our ambition to develop a more diverse workforce, truly representative of our communities.  We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds.  If there is anything we can do to make our application process more accessible to you, please contact: yhs-tr.recruitment@nhs.net.

As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment.  It may not be suitable for every role, but we will try and be supportive where we can.  We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.

Armed Forces Friendly Employer

We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britain’s Reservists and Employers.  This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.

This advert closes on Sunday 16 Aug 2026

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