Dental Receptionist


Company:	NHS Jobs
Salary:	£31,554 - £33,270
Hours:	Full-time
Location:	London, SE5 9RS
Job type:	Permanent
Posting date:	31 Jul 2026
Closing date:	13 Aug 2026

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Summary

To welcome and receive all patients and visitors attending, Taking appropriate details and ensuring details are correct within Epic. To give general advice about the services, where to refer and how to access services to both patients and health care professionals. Make appointments, and ensuring the appointment outcomes are captured within Epic. To make, cancel or rebook appointments for specialist nurses and consultants within the Epic system. To organise additional services for patients as required, such as interpreters and transport Clinic Flow Management . Track patient movements and add activities to be completed during visit on to Epic. Use secure chat to communicate with clinicians and wider team during clinic. Liaise with clinicians and wider MDT team to ensure smooth running of clinic. View Waiting list which is automatically created as part of order placement by clinician. Review End of Day Report to identify any unsigned visits and escalate to Service Manager for completion. Monitor rejected referrals work queue and action rejected referrals. Follow up appointment booking Use dedicated scheduling work queues in Epic use filters to personalise and data will be refreshed dynamically as demand and activity fluctuate. Use work queues for scheduling and multiple work queues exist in Epic to guide scheduling e.g. new appointments, cancel and rebook, DNA new rebook. Partial Booking Contact patient to agree appointment while checking patient details in work queue. Use MyChart functionality to enable patient to book date and time of appointment based on WL trigger. Agree appointment with patient in line with access policy and add comments pertinent to appointment scheduling View appointment slots based on triage decisions inline with Epic clinic code structure which allows mix of appointment types and modes. Communicating appointment details to patient Manage appointment communication via SMS confirmation and reminders centrally as part of clinic code set up. Manage all letters which will be automatically batch printed via digital printer once a day. Insert optional smart text where specific instructions needed for patients. Use work queues to action patient initiated cancellations and change requests via SMS or MyChart.

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