Transformation Lead
| Company: | NHS Jobs |
|---|---|
| Salary: | Negotiable |
| Hours: | Full-time |
| Location: | Durham, DH1 2QW |
| Job type: | Contract |
| Posting date: | 31 Jul 2026 |
| Closing date: | 16 Aug 2026 |
Summary
ARRS budget and financial management Take lead responsibility for the day-to-day management of the PCN's Additional Roles Reimbursement Scheme (ARRS) budget, ensuring the funding entitlement is maximised and spend remains within budget. Work with the PCN Director and member practices on workforce planning, ensuring ARRS recruitment plans are affordable, sustainable and aligned with the needs of the network and its population. Ensure ARRS-funded roles deliver clear, measurable value to practices and patients, with transparent reporting on costs, activity and outcomes. Liaise with the Federation's finance function regarding the PCN budget. PCN staff and workforce management Provide day-to-day line management to PCN-employed and ARRS staff ensuring they are supported, well integrated within practices and delivering high-quality services. Develop and maintain workforce plans, identifying skill gaps, training needs and opportunities for staff development and retention. Ensure PCN staff are deployed effectively and visibly across member practices, with clear job plans and objectives that reduce practice workload and improve patient access and experience. Complete workforce reporting requirements, including national workforce returns and any ICB reporting templates. Act as the first point of contact for practices and staff on operational and workforce matters, resolving issues promptly and escalating to the PCN Director where necessary. Supporting the PCN Director: transformation and the NHS 10 Year Health Plan Support the PCN Director in identifying, planning and delivering transformation and service developments arising from the NHS 10 Year Health Plan, including the three shifts: hospital to community (neighbourhood health), analogue to digital, and treatment to prevention. Support the development of neighbourhood working, building relationships and integrated ways of working with community, mental health, social care, pharmacy and voluntary sector partners. Translate national and system policy including the Network Contract DES and ICB priorities into practical local plans, and support practices to understand and implement them. Support the adoption of Modern General Practice ways of working and digital tools (e.g. online consultation, cloud telephony, the NHS App) that improve patient access and practice efficiency, while promoting digital inclusion. Manage agreed transformation projects through the full project lifecycle, establishing clear plans, milestones, risk registers and evaluation measures, and applying recognised change and quality improvement methodologies. Use data, benchmarking and population health insights to identify improvement opportunities, monitor progress and evaluate impact. Operational management and governance Ensure the smooth day-to-day operation of the PCN, including coordination of PCN services. Organise and support PCN meetings, including preparing agendas, papers, minutes and action logs, and attending PCN Board and relevant external meetings. Maintain PCN governance, compliance and contractual documentation, including data sharing agreements, policies and the Network Agreement. Provide regular, high-quality progress reports to the PCN Director and PCN Board, escalating risks and issues promptly. Communication, engagement and relationships Build and maintain excellent working relationships with practice managers, PCN staff, the ICB, and community and voluntary sector partners. Bring people together around a shared vision for change, securing clinical leadership, staff engagement and patient involvement in the design and delivery of improvements. Represent the PCN at relevant local and system-level forums, sharing learning and influencing wider developments. Governance and General Duties Confidentiality and information governance Maintain strict confidentiality in relation to patients, staff and business information at all times, in accordance with data protection legislation, the common law duty of confidentiality and organisational policies. Health, safety and safeguarding Comply with health and safety policies and contribute to a safe working environment, and understand and work within safeguarding policies and procedures, reporting concerns appropriately. Equality, diversity and inclusion Support the equality, diversity and rights of patients, carers and colleagues, and act in a way that recognises the importance of people's rights and reduces health inequalities. Personal and professional development Participate in appraisal, mandatory training and any training programme implemented as part of this employment and take responsibility for own ongoing development. Quality Strive to maintain quality within the PCN alerting colleagues to issues of quality and risk and reflecting on own performance and activities. This job description is not exhaustive and may be amended in light of changing circumstances, in consultation with the post holder. The post holder may be required to undertake other duties commensurate with the role.