Patient Triage Advisor
| Company: | NHS Jobs |
|---|---|
| Salary: | £24,852.66 |
| Hours: | Full-time |
| Location: | Middlewich, CW10 0QJ |
| Job type: | Permanent |
| Posting date: | 31 Jul 2026 |
| Closing date: | 28 Aug 2026 |
Summary
Patient Triage Advisor Lung Cancer Screening Location: Universal House, Erf Way, Middlewich Please note: The nearest bus stop is around one mile away, so having access to a car, whether by driving yourself or arranging regular lifts, will make travelling to the office easier. Hours: Full-time | 8hour shifts between 8am8pm, Monday to Friday (flexible working pattern), plus 1 Saturday per month (8am12pm or 9am1pm). Join our dedicated Lung Cancer Screening team and be the first point of contact for patients booking lifesaving appointments. This is a rewarding opportunity where you can make a real difference in peoples lives while working in a fast-paced and supportive environment. What you'll do: Handle inbound and outbound calls to schedule and manage patient appointments, working toward set KPIs Complete telephone triage consultations to assess eligibility Maintain accurate patient records and data for reporting Escalate issues and ensure follow-up appointments meet NHS guidelines Deliver excellent service while supporting patients from a wide range of backgrounds What were looking for: Experience in a customer or patient-facing role (this is a predominantly phone-based position) Strong communication and organisational skills Understanding of patient confidentiality and data protection (GDPR) Comfortable working with internal systems and quality assurance processes Confident handling queries with empathy and professionalism Previous contact centre experience is desirable but not essential Next steps: Complete an application form Complete 4 automated video interview questions CV & video shortlisting Face-to-face interview