CYPS Crisis Line


Company:	NHS Jobs
Salary:	£30.35
Hours:	Full-time
Location:	Redhill, RH1 1TA
Job type:	Contract
Posting date:	31 Jul 2026
Closing date:	10 Aug 2026

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Summary

Key Responsibilities Embody the visions and values of Surrey & Borders Partnership Foundation NHS Trust Discharge professional responsibilities under the NMC Professional Code of Conduct Be accountable and responsible for own practice You will report any specific concerns in a timely manner to the General Manager You will be expected to lead your team during shift in relation to providing telephone crisis advice to people using our services, carers and professionals who contact the service You will ensure safe connection to more intensive help and support as indicated by the persons presentation Ensure that a risk assessment is completed for all who use the service, especially if there is a history of, or a potential for risk Adhere to professional confidentiality standards Work in line with SABP safeguarding procedures regarding vulnerable people who may access the service; both CYP and their families Utilize the full range of your expertise to lead in the crisis assessment, care and support of people who use this service Act in a manner to respect and support the customs, individuality, values, sexuality and spiritual beliefs Ensure detailed and appropriate electronic care records are maintained to demonstrate contact with people who use services and their families/carers You will ensure that information pertaining to the person who has contacted the crisis line is communicated appropriately and speedily to other teams / services / professionals / GPs promoting good communication and enhancing continuity of care Ensure that all communication takes place in a manner that is consistent with legislation and SABP policies and procedures Develop with the Leadership Team service standards, collect and collate data/ information effectively for the purpose of audit, research and service performance. Service standards may include benchmarking and identifying areas for potential service improvement Co-Lead in the orientation and induction of new staff to team Participate in the learning set for CYPs Crisis Pathways for Surrey Undertake and keep in date statutory and mandatory training as identified for your role Ensure that outcome measures for Crisis Pathways are implemented and contribute to audit

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