Customer Service Advisor


Company:	The Big Phone Store
Salary:	£26,000 - £28,000
Hours:	Full-time
Location:	Wolverhampton, WV11 3SF
Working pattern:	On-site
Job type:	Permanent
Posting date:	31 Jul 2026
Closing date:	30 Aug 2026

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Summary

The Big Phone Store is looking for a friendly, organised and proactive Customer Service Advisor to join our growing team.

This is much more than answering phones and replying to emails. You'll help customers across every stage of their journey, investigate issues, solve problems and work with colleagues across the business to deliver outstanding service.

You'll communicate with customers by telephone, email, WhatsApp and online marketplaces, handling everything from product enquiries and order updates to returns, warranty enquiries and more complex customer cases.

As we continue to invest in AI and automation, our Customer Service team is able to spend less time on repetitive tasks and more time helping customers with the enquiries that need a personal approach.

No experience within the mobile phone industry is required. We'll provide training and ongoing support to help you build your knowledge and confidence.

What You'll Be Doing

As a Customer Service Advisor, you'll become an important part of our customer experience team.

Your responsibilities will include:

• Answering customer enquiries by phone, email, WhatsApp and online marketplaces.

• Helping customers with orders, deliveries, returns and product questions.

• Investigating customer issues and finding practical solutions.

• Managing customer cases from start to finish.

• Working with couriers and delivery partners to resolve delivery issues.

• Supporting warranty enquiries and aftersales cases.

• Working closely with our warehouse, repairs and dispatch teams.

Updating customer records and internal systems.

Providing professional, friendly customer service at every stage.

Contributing ideas to improve customer experience and internal processes.

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