Senior Reception Support Worker


Company:	1625 Independent People
Salary:	£27,694 - £29,064
Hours:	Full-time
Location:	Woodleaze, BS37 4AF
Working pattern:	On-site
Job type:	Permanent
Posting date:	31 Jul 2026
Closing date:	24 Aug 2026

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Summary

Who are we?

We are a leading youth homelessness charity based in the Southwest, working with over 1,500 young people. At 1625 we are driven by Social Justice and Passion: we strive to do something that matters and take pride in seeing the results of our work in social outcomes and improving young people’s lives.

How we work

At 1625 our work is rooted in Psychologically Informed Environments (PIE) and Trauma-Informed Practice (TIP). Our Psychologically Informed Framework shapes how we build relationships, use our spaces, and support young people. This means we prioritise safety, trust, collaboration, and understanding the impact of trauma in every interaction. You don’t need prior experience in PIE or TIP to apply - we’ll support you to learn and develop these approaches in the role.

What you will be doing:

• Act as a welcoming and professional first point of contact for young people, colleagues, and visitors, both in person and via telephone and email.

• Use your strong administrative and organisational skills to support the day to day running of a busy service, including data collection, monitoring, reporting, stock control, maintenance tracking, and other housing related tasks.

• Lead on rota management, including shift planning and arranging cover where required.

• Provide line management, support, and supervision to the weekend and reception team empowering them to deliver high-quality services.

• Use your problem-solving skills to support the team in maintaining the safety and security of the service, including responding appropriately to challenging situations and behaviours.

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